Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parash Kanwar

Colonie,NY

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

19
19
years of professional experience

Work History

Fresh Neighborhood Market

Self Employed
Albany, New York
10.2017 - 10.2022
  • Create daily specials, Cook Food, and menu items,
  • Help guest, Cash Register, Inventory control,
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.

Customer Service Associate

Five Guys - Niskayuna
Niskayuana, NY
03.2004 - 10.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

High School Diploma -

Vidya Vadi High Secondary School
Ranawas
1994

Skills

  • Patient and Empathetic
  • Proactive Self-Starter
  • Inventory Management
  • Time Management
  • Promoting Brand and Company Identity
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset

Timeline

Fresh Neighborhood Market

Self Employed
10.2017 - 10.2022

Customer Service Associate

Five Guys - Niskayuna
03.2004 - 10.2017

High School Diploma -

Vidya Vadi High Secondary School

Similar Profiles

CREATE PROFILE
Parash Kanwar