Diamond Johnson
Summary
Experienced Neighborhood Coordinator with strong background in community engagement and project management. Strengths include proactive communication, relationship building, and strategic planning. Demonstrated success in fostering community improvement initiatives and driving collaboration among diverse neighborhood groups. Proven track record of making significant impact on increased resident participation and satisfaction in previous roles.
Overview
9
9
years of professional experience
Work History
LPN Neighborhood Coordinator REHAB
Jennings Center
07.2023 - Current
- Supervise and evaluate all care and activities provided within the Resident neighborhood and initiate corrective action as appropriate
- Communicates staff observations to nursing supervisor
- Identify special nursing problems and emergency situations quickly and initiate immediate "lifesaving" measures in the absence of a physician
- Administer medications and treatments per physician's order and accurately record medications and treatments as administered
- Document resident care provided and resident's response or lack of response to treatment provided following proper documentation procedures; notes are complete, accurate, and written legibly; charts weekly wound descriptions, incidental notes, monthly summaries, 24-hour notes
Care Partner
Jennings Center
02.2022 - 07.2023
- Document incidents and/or unusual problems according to established facility procedures
- Participate in resident care conferences and other meetings as directed
- Review Activities of Daily Living directives and provide care to residents assigned as outlined
- Communicate to the Neighborhood Coordinator or Resident Care Coordinator the resident's response or lack of response to care provided and, when appropriate, document such information
- Perform basic nursing skills as outlined in the State Approved Nursing Assistant Training Program
- Follow Jennings procedures for admission, discharge, and transfer of residents
- Listen to resident and family complaints and report problems to Neighborhood Coordinator or Resident Care Coordinator
- Answer call lights in a timely manner
- Serve meal trays on a timely basis according to Jennings policy and assist in feeding residents
- Provide care for incontinent residents and utilize disposable incontinence pads correctly, per facility policy and procedure
Direct Support Professional
Willing Hands, LLC
01.2021 - 07.2023
- Providing assistance with resident developmental goals, supporting residents while maintaining a healthy and safe environment, assisting residents with daily living skills
- Administering medication according to guidelines, aid in implementing treatments, training programs, and developmental/behavioral plans, encourage community participation, document all observations and daily progress notes, communicate effectively with team members, assist individuals in performing their cleaning responsibilities, transport and accompany individuals to appointments, outings, and shopping
Customer Resolution Specialist (Remote)
Concentrix
04.2018 - 01.2021
- Coordinates, researches, and makes recommendations/decisions on resolutions to formal complaints received from various sources, including the Attorney Offices, Provider Offices, Members, Sales Agents and other sources
- Coordinates, Researches, and makes decisions regarding premium refunds based on requests from members
- Creates and sends specific written responses regarding any decisions that are made within the state-required timeframes
- Logs complaints appropriately to be reported back to the state and internal management as required
- Prepares complaints to be presented at Grievance Panel by the Grievance Panel Coordinator
- Provides input to update or create workflows, processes, and tools used by the team such as the database and letter templates
Patient Care Technician
WellNow Urgent Care
02.2015 - 03.2018
- Maintain confidentiality with all patient information (HIPAA), ensures equipment is in working order, logs laboratory procedures when completed, processes related paperwork using computer equipment as directed, maintains examination rooms and stocks necessary medical supplies, performs duties to ensure good patient flow, registration duties: explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing - Properly collect and record payments, complete registration screen in a timely manner, accompanies the provider to the bedside, accurately and thoroughly documents the patient medical history, physical exam, and procedures, completes transcription as requested
- Perform basic testing or screenings such as: vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing, perform necessary phlebotomy for collection of laboratory samples, accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
Education
Nursing Degree -
Northern Career Institute Eastlake Campus
05.2023
High school Diploma -
Cleveland Central Catholic
06.2014
Skills
- Diabetes management
- Catheter Care
- Health Promotion
- Compassionate Care
- Vital signs monitoring
- Disease Prevention
- Medical Documentation
- Nursing Ethics
- Staff direction and task delegation
- Multi-tasking and prioritization
- Empathetic and compassionate
- Patient Management
- Patient triaging
- Chronic Disease Management
- Rehabilitation techniques
- Behavioral assessment
References
References available on request.
Timeline
LPN Neighborhood Coordinator REHAB
Jennings Center
07.2023 - Current
Care Partner
Jennings Center
02.2022 - 07.2023
Direct Support Professional
Willing Hands, LLC
01.2021 - 07.2023
Customer Resolution Specialist (Remote)
Concentrix
04.2018 - 01.2021
Patient Care Technician
WellNow Urgent Care
02.2015 - 03.2018
Nursing Degree -
Northern Career Institute Eastlake Campus
High school Diploma -
Cleveland Central Catholic