PARDEEP CHAWLA
Bellevue,WA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
JODY AUTO SALES LLC
02.2022 - 01.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Customer Service Manager
Chawla Restaurant
10.2019 - 12.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Customer Service Representative
Ayush Herbs
07.2017 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Science - Computer And Information Systems Security
Kumaun University
Nainital, Uttarakhand, India 04.2015
Skills
- Account Management
- Staff Management
- Sales Reporting
- Client Relationship Management
- Direct Sales
- Goal Setting
- Analytical Problem Solver
- POS IT SUPPORT Expert
- Multitasking capabilities
- Problem solving
- Customer retention
- Technical proficiency
Certification
* Google IT Support
* Computer Vision Fundamentals with Google Cloud
*
Timeline
Sales Manager
JODY AUTO SALES LLC
02.2022 - 01.2024
Customer Service Manager
Chawla Restaurant
10.2019 - 12.2021
Customer Service Representative
Ayush Herbs
07.2017 - 09.2019
Bachelor of Science - Computer And Information Systems Security
Kumaun University
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