Pareshkumar Patel
North Bergen,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales at Journeys Shoes through expert management and loss minimization. Skilled in POS systems and adept at fostering customer relations, I excel in fast-paced environments, consistently driving results and team success. Demonstrates a unique blend of analytical and interpersonal skills, significantly boosting store performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Dunkin Donuts
ActionLink
07.2006 - 06.2024
- Complied with health and safety codes to protect staff and customers.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Adhered to procedures in preparing food items.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Resolved customer concerns with positive approach and constructive strategies.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Kept product inventory stocked during times of customer congestion and high demand.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cultivated to recall customers' names and address each by name.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Upsold specialty items with beverages, increasing store sales.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Complied with standards for merchandising, stocking and storing product.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prioritized drink requests while managing interruptions.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Trained new employees in groups and in one-on-one scenarios.
- Cleaned counters, machines, utensils and seating areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
B Com
Shah C. K. Municipal Commerce College
Kalol , Gujarat ,India04.2003
High School Diploma -
Shree N. B. Panchal High School
Dangarava , Gujarat , India03.2000
Skills
- Management
- Loss minimization
- Adaptive and creative
- Active listener
- Time management
- Employee training
- Preparation techniques
- Manual dexterity
- Equipment knowledgeable
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Cash Drawer Management
- Bagging and Packaging
- Merchandise Restocking
- Product and Service Sales
- Cash Register Operation
- ID Verification
- Maintaining Store Appearance
- Refund Handling
- Retail Merchandising
- Customer assistance
- Customer Relations
- Sales expertise
- Cash register systems
- Point of sale operation
- Guest inquiries
- Cleaning and sanitizing
- Basic math skills
- Money handling
- Cash Handling
- Time management skills
- Till counting
Timeline
Dunkin Donuts
ActionLink
07.2006 - 06.2024
B Com
Shah C. K. Municipal Commerce College
High School Diploma -
Shree N. B. Panchal High School
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