Paris Fells
Alexandria,VA
Summary
Dynamic and results-driven professional with extensive experience in customer service at UPS Store. Proven track record in cash handling accuracy and inventory control, enhancing operational efficiency. Recognized for fostering a positive team environment and achieving sales goals through effective upselling techniques. Committed to delivering exceptional customer assistance and maintaining attention to detail.
Overview
4
4
years of professional experience
Work History
Lead Store Associate
UPS Store
01.2023 - Current
- Assisted customers with product selection and service inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing and cash management.
- Maintained store organization and cleanliness, contributing to a welcoming environment for customers.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
- Trained new associates on store policies and procedures, fostering a knowledgeable workforce.
- Contributed to daily sales goals through effective upselling techniques and personalized service interactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Contributed to a positive team environment by fostering communication and supporting colleagues during peak hours.
- Transferred, created and received stock orders to guarantee product stability.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
Childcare Teacher's Assistant
KFM Inc
03.2021 - 05.2024
- Developed age-appropriate lesson plans to enhance children's cognitive and social skills.
- Facilitated engaging activities that promoted creativity and teamwork among students.
- Monitored classroom behavior, ensuring a safe and supportive learning environment.
- Collaborated with lead teachers to assess individual student progress and adapt strategies accordingly.
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Organized and led group activities that fostered creativity and teamwork in children.
- Maintained detailed records of children's behavior, progress, and incidents for reporting purposes.
- Assisted in the creation of a nurturing and safe environment for children to learn and grow.
- Helped facilitate the transition from home life into childcare setting by providing a comforting presence during separation periods.
- Maintained cleanliness and organization of play areas, ensuring compliance with safety standards.
- Supervised free play and other activities to keep children safe.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Confirmed appointments, communicated with clients, and updated client records.
Team Member
Scramble
08.2022 - 01.2023
- Assisted in daily operations, ensuring efficient workflow and timely completion of tasks.
- Collaborated with team members to maintain high standards of service quality.
- Supported inventory management by tracking stock levels and restocking supplies as needed.
- Trained new team members on operational procedures and customer service expectations.
Lifeguard
Goldfish Swim School
01.2022 - 08.2022
- Supervised pool activities to ensure participant safety and compliance with established protocols.
- Conducted regular safety drills, enhancing emergency response readiness among staff and patrons.
- Monitored swim classes, providing constructive feedback to instructors for improved teaching effectiveness.
- Developed and implemented engaging water safety programs, fostering awareness among students and parents.
- Evaluated aquatic facility conditions daily, ensuring cleanliness and adherence to health regulations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Cashier
Dicks Sporting Goods
11.2021 - 01.2022
- Processed customer transactions efficiently through point-of-sale system.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with product inquiries and provided recommendations.
- Implemented promotional displays to enhance merchandise visibility.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Educational Administration
Alexandria City High School
Alexandria, VA01-2023
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Inventory control
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Store Associate
UPS Store
01.2023 - Current
Team Member
Scramble
08.2022 - 01.2023
Lifeguard
Goldfish Swim School
01.2022 - 08.2022
Cashier
Dicks Sporting Goods
11.2021 - 01.2022
Childcare Teacher's Assistant
KFM Inc
03.2021 - 05.2024
Educational Administration
Alexandria City High School
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