Paris Gentle
Fort Worth
Summary
Proven customer service expert from Six Flags Over Texas, adept in conflict resolution and maintaining professionalism under pressure. Excels in teamwork, problem-solving, and cash handling, enhancing team efficiency and customer satisfaction. Trained new staff, significantly improving team performance and service quality.
Overview
4
4
years of professional experience
Work History
Team Member
Whatabuger
10.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Associate
Walamrt
11.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Cashier
Arby's
02.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Cashier
Braums Ice Cream And Dairy
06.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Six Flags Over Texas
03.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Bachelor - Criminal Justice
Tarrant County College
Fort Worth, TXSouthwest High School
4100 Altamesa Blvd 06.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Money handling
- Heavy lifting
- Organizing work stations
- Product knowledge
- Training and mentoring
Timeline
Team Member
Whatabuger
10.2024 - Current
Sales Associate
Walamrt
11.2023 - 10.2024
Cashier
Arby's
02.2023 - 11.2023
Cashier
Braums Ice Cream And Dairy
06.2021 - 08.2021
Customer Service Representative
Six Flags Over Texas
03.2021 - 06.2021
Bachelor - Criminal Justice
Tarrant County College
Southwest High School
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