Summary
Overview
Work History
Education
Skills
Timeline
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Paris Gentle

Fort Worth

Summary

Proven customer service expert from Six Flags Over Texas, adept in conflict resolution and maintaining professionalism under pressure. Excels in teamwork, problem-solving, and cash handling, enhancing team efficiency and customer satisfaction. Trained new staff, significantly improving team performance and service quality.

Overview

4
4
years of professional experience

Work History

Team Member

Whatabuger
10.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.

Sales Associate

Walamrt
11.2023 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.

Cashier

Arby's
02.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Braums Ice Cream And Dairy
06.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Representative

Six Flags Over Texas
03.2021 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Bachelor - Criminal Justice

Tarrant County College
Fort Worth, TX

Southwest High School
4100 Altamesa Blvd
06.2024

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Money handling
  • Heavy lifting
  • Organizing work stations
  • Product knowledge
  • Training and mentoring

Timeline

Team Member

Whatabuger
10.2024 - Current

Sales Associate

Walamrt
11.2023 - 10.2024

Cashier

Arby's
02.2023 - 11.2023

Cashier

Braums Ice Cream And Dairy
06.2021 - 08.2021

Customer Service Representative

Six Flags Over Texas
03.2021 - 06.2021

Bachelor - Criminal Justice

Tarrant County College

Southwest High School
Paris Gentle