Paris Gray
Baton Rouge,LA
Summary
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Experience : some previous work -related skills, knowledge, or experience essay needed , ensure patients receive comprehensive , well coordinated care , from igniting assessments to discharge, key responsibilities include scheduling appointments, obtaining referrals, verifying insurance
Overview
7
7
years of professional experience
Work History
Operator
Louisiana Fish Fry
01.2025 - Current
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Reviewed production schedules and streamlined processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Made sure that products were produced on time and are of good quality.
Customer Service Representative
Windstar Cruises LLC
03.2023 - 11.2024
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Client Service Representative
Baton Rouge General Hospital
05.2019 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Broadmoor Senior High School
Baton Rouge, LA05.2023
Skills
Billing
MS Office ( 3 years )
Cold calling
Dental off experience
Medical office experience
Retail
Custom service
Billing and coding
Timeline
Operator
Louisiana Fish Fry
01.2025 - Current
Customer Service Representative
Windstar Cruises LLC
03.2023 - 11.2024
Client Service Representative
Baton Rouge General Hospital
05.2019 - 04.2023
High School Diploma -
Broadmoor Senior High School