Paris Green
Moultrie,GA
Summary
Customer Service Professional and Quality Assurance Inspector experienced in resolving customer issues and conducting detail-oriented inspections. Achieved high standards in safety, compliance, and product quality through strong problem-solving skills and meticulous recordkeeping. Focused on delivering exceptional service and fostering collaboration among coworkers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Inspector
FPL FOODS LLC
Thomasville, USA
01.2022 - 01.2024
- Inspected product packaging to ensure compliance with established quality standards, removing non-conforming items to maintain product integrity.
- Performed thorough assessments of packaging specifications, including weight, temperature, and presentation, to guarantee product quality and presentation met company comfort.
- Utilized inspection tools to assess product specifications and standards.
- Analyzed rejected materials and determined root cause of failure or defect.
- Maintained accurate documentation of product evaluations, ensuring traceability and accountability in quality assurance processes.
- Recorded test results, inspection data, and corrective actions taken.
- Documented non-conforming items found during inspections according to established guidelines.
- Trained new staff on quality assurance protocols, enhancing team understanding of best practices.
Cashier / Customer Service Manager
Lowes
Lawrenceville, USA
09.2018 - 07.2021
- Promoted from Cashier to Customer Service Manager due to exceptional performance and strong customer service skills.
- Managed customer interactions, ensuring satisfaction and adherence to company policies while maintaining calm, professional demeanor in fast-paced environments.
- Trained new cashiers on company procedures and customer interaction techniques, improving team efficiency and customer focus.
- Assisted with customer inquiries, effectively resolving issues and ensuring satisfaction through problem-solving and analysis.
- Streamlined payment processes in collaboration with team members, enhancing operational efficiency.
- Collaborated with team members to improve payment processes, enhancing overall operational efficiency.
- Maintained appropriate inventory levels at the register to facilitate seamless customer transactions.
- Handled customer payments and ensured correct change was returned for each transaction.
- Executed tasks from management to enhance overall store efficiency.
Education
In progress - Business and Marketing
Southern Regional Technical College
Moultrie, GaDiploma -
Colquitt County High School
Norman Park, GaSkills
- Quality control methods
- Inspection techniques
- Dimensional inspection
- Defect identification
- Documentation control
- Safety Compliance
- Project management
- Data analysis
- Team training
- Communication
- Customer Service
- Teamwork
- Adaptability
- Safety trained
Certification
CPR Training
Projects
Customer Feedback Systems, Led the implementation of a feedback system that improved service delivery, demonstrating my ability to identify customer needs and improve service quality.
Awards
Employee of the Month, Received 'Employee of the Month' award on multiple occasions.
Timeline
Quality Assurance Inspector
FPL FOODS LLC
01.2022 - 01.2024
Cashier / Customer Service Manager
Lowes
09.2018 - 07.2021
In progress - Business and Marketing
Southern Regional Technical College
Diploma -
Colquitt County High School