Paris Jackson-Harris
Douglasville,GA
Summary
Sales Management Professional with substantial experience in driving revenue growth and optimizing sales strategies. Proven ability to lead teams, foster collaboration, and adapt to evolving market demands. Skilled in client relationship management, negotiation, and strategic planning. Dependable and goal-oriented, consistently delivering impactful results. Experience leading remote and in-person retail operations, specializing in virtual customer engagement, and data-driven performance management. Proven success scaling luxury retail teams across distributed locations.
Overview
18
18
years of professional experience
Work History
Senior Sales Manager
VRAI
01.2020 - Current
- Led hiring, onboarding, offboarding and performance optimization for virtual and in-store teams across Organization using remote coaching tools and digital KPIs.
- Mentored junior sales staff, fostering professional development and improving team performance metrics.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional sales support and fostering long-term relationships with key clientele.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Connected with prospects through Pop events around the US, Virtual Appointments and via hubspot chat channel.
- Established key performance indicators to measure sales effectiveness and team productivity improvements.
- Designed training modules to elevate sales acumen and client engagement efficiency.
- Oversaw omni-channel sales via virtual consults (chat, video, email).
- Managed end-to-end remote performance cycles using tools like Zoom, and Google Meet to support real-time collaboration.
- Led cross-functional teams in executing high-impact initiatives that enhanced customer engagement and satisfaction.
- Developed and implemented strategic sales plans to drive market penetration and revenue growth.
- Collaborated with Payroll to ensure accurate and timely commission payouts for the entire Sales team.
- Managed diamond sourcing in house for the organization’s full diamond team across all departments when needed.
- Led sales strategy development, aligning team goals with company objectives to drive revenue growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy.
Executive Sales Professional
Icebox Diamonds & Watches
Atlanta, GA
01.2017 - 01.2020
- Generated $2M+ in annual sales using targeted outreach and CRM segmentation to nurture high-value clients.
- Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
- Created sales proposals and delivered presentations to high-level decision-makers.
- Increased customer retention rates through consistent relationship management and timely followup.
- Forged strong relationships with industry influencers, positioning the company as a trusted partner within the market.
- Achieved sales targets by prospecting, qualifying and converting leads.
- Boosted sales revenue by identifying and targeting high-potential clientele.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Delivered custom solutions for celebrity clientele using confidential digital workflows and secured data systems.
- Engaged with global customers through digital-first channels: FaceTime, live chat, and remote concierge tools.
- Cultivated relationships with high-net-worth clients to drive luxury sales growth.
- Developed and implemented strategic sales initiatives to enhance market presence.
- Cultivated relationships with high-net-worth clients, enhancing customer loyalty and retention.
- Promoted teamwork and culture of mutual accomplishment with new sales team members.
- Progressed sales through to completion by working closely with customer relations, and production team.
Assistant Store Manager
Kay Jewelers
Cherry Hill, NJ
01.2016 - 01.2017
- Enhanced sales team effectiveness by developing digital onboarding materials and process automation for scheduling/payroll.
- Utilized predictive analytics tools to manage inventory and align with demand forecasting.
- Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
- Developed staff schedules, optimizing team coverage during peak hours.
- Trained and mentored new employees on product knowledge and customer service standards.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Facilitated performance reviews, providing constructive feedback to improve employee development.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales/Marketing Specialist
David Craig Jewelers
Langhorne, PA
01.2015 - 01.2016
- Launched brand’s e-commerce presence using platforms like Amazon and eBay; increased traffic by 42% via targeted ads.
- Leveraged social media automation tools and content analytics to drive brand visibility.
- Developed and executed targeted marketing campaigns to enhance brand visibility and customer engagement.
- Analyzed market trends and consumer behavior to inform strategic decision-making for product promotions.
- Managed social media platforms, increasing audience interaction through curated content and timely responses.
- Collaborated with design teams to create visually compelling marketing materials aligned with brand identity.
- Trained junior staff on best practices in digital marketing tools and campaign management systems.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Onboarded new team members and coached personnel in marketing tasks.
Boutique Manager
Francesca’s
Snellville, GA
01.2013 - 01.2014
- Increased in-store traffic by integrating community event data into sales campaigns.
- Led POS and CRM system upgrades for real-time customer insights.
- Led daily operations to ensure exceptional customer service and store presentation.
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages and overages.
- Trained, mentored, and supervised staff, fostering a collaborative team environment focused on performance excellence.
- Oversaw visual merchandising standards, ensuring alignment with brand guidelines and seasonal themes.
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, and driving foot traffic.
Store Manager
Motherhood Maternity
Lithonia, GA
01.2012 - 01.2013
- Implemented AI-based shrinkage tracking tools, reducing loss by 18% across multiple locations.
- Led daily store operations, ensuring high standards of customer service and employee performance.
- Developed and implemented staff training programs to enhance product knowledge and sales techniques.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage rates.
- Analyzed sales reports to identify trends, driving strategic merchandising decisions for improved profitability.
- Collaborated with upper management to align store goals with organizational objectives, driving overall success.
- Maintained compliance with company policies and procedures, ensuring operational excellence across all functions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Manager
Kay Jewelers
Macon, GA
01.2008 - 01.2012
- Managed over $3M in annual sales, introducing early inventory software to streamline supply chain accuracy.
- Led daily operations to ensure exceptional customer service and sales performance.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed promotional displays that enhanced product visibility and drove customer engagement.
- Fostered a positive work environment that encouraged teamwork and employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw compliance with company policies and procedures for operational efficiency.
- Coordinated staff schedules to maintain optimal coverage during peak business hours.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
B.A. - Health Science
Clayton State University
Morrow, GA01-2019
A.A. - Health Information Administration
Georgia Perimeter College
Atlanta, GA01-2015
Skills
- Remote Team Leadership & Virtual Sales Enablement
- Customer Relationship Management (Salesforce, HubSpot)
- Data-Driven Sales Strategy & KPI Optimization
- Retail Tech Tools: Workday, ADP, UKG, Slack, Gsuite, Rippling
- Conversational AI Platforms & Chat Support Integration
- Virtual Training & Onboarding Programs (Zoom, Google Meet, MS Teams)
- E-Commerce & Digital Sales
- Inventory Intelligence & Loss Prevention Tech
- Cross-Functional Collaboration Across Retail, E-Commerce, Production & Marketing
Timeline
Senior Sales Manager
VRAI
01.2020 - Current
Executive Sales Professional
Icebox Diamonds & Watches
01.2017 - 01.2020
Assistant Store Manager
Kay Jewelers
01.2016 - 01.2017
Sales/Marketing Specialist
David Craig Jewelers
01.2015 - 01.2016
Boutique Manager
Francesca’s
01.2013 - 01.2014
Store Manager
Motherhood Maternity
01.2012 - 01.2013
Assistant Manager
Kay Jewelers
01.2008 - 01.2012
B.A. - Health Science
Clayton State University
A.A. - Health Information Administration
Georgia Perimeter College