Billy Cauthen
Insurance / Sales
Charlotte,NC
Summary
Dynamic Senior Sales Enablement Lead at GoHealth with expertise in remote team management and sales coaching. Proven track record in developing impactful training programs and enhancing customer engagement, resulting in increased profitability. Skilled in Salesforce systems and adept at motivating teams to achieve performance excellence through accountability and strategic coaching.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Senior Sales Enablement Lead
GoHealth
Charlotte
02.2020 - Current
- Recruited, trained, and performance-managed remote team members.
- Delivered training in virtual classroom environments across the U.S. regions.
- Diagnosed and validated opportunity areas for directors, managers, and agents.
- Motivated team performance through coaching and accountability.
- Developed eLearning content for Salesforce and Marketplace functionality.
- Adapted sales content and motion to enhance the customer journey.
- Partnered with training managers to align training with performance goals.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recruited, hired and trained new hires to optimize profitability.
Conversion Manager
AvidXchange
01.2016 - 01.2020
- Transitioned team to remote work at the start of COVID-19.
- Managed Growth Team Leaders and held them accountable for team success.
- Facilitated business reviews, health checks, and customer engagement.
- Motivated team members through consistent support and performance monitoring.
- Resolved customer escalations and improved retention with success plans.
Performance Manager
Red Ventures
01.2015 - 01.2016
- Analyzed operational data to identify performance trends and business needs.
- Implemented improvement plans and tracked key metrics.
- Led floor operations focused on customer service and performance outcomes.
Education
Bachelors Degree - Criminal Justice
University of South Carolina
Columbia, SC01.1991
Skills
- Sales Enablement
- Cross-functional leadership
- Recruiting and development
- Remote team management
- Business development
- Process improvement
- Coaching and accountability
- Salesforce and Marketplace Systems
- Virtual training facilitation
- B2B sales
- Data analytics
- Team management
- Performance coaching
- Customer engagement
- Training facilitation
- Remote team leadership
- Sales coaching
Certification
- Certified Insurance License - Life & Health, NC Department of Insurance, 11/30/24
- Notary Public Appointment, NC Department of Secretary of State, 11/01/19
- Lean Six Sigma Green Belt, Management & Strategy Institute, 10/01/20
Accomplishments
- 2025 Presidents Club - GoHealth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
English
Advanced (C1)
C1
Quote
" Don't count the days; Make the days count."
Muhammad Ali
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsPersonal development programsWork from home optionStock Options / Equity / Profit Sharing401k matchSoftware
Salesforce
Zendesk
Agent sync
Timeline
Senior Sales Enablement Lead
GoHealth
02.2020 - Current
Conversion Manager
AvidXchange
01.2016 - 01.2020
Performance Manager
Red Ventures
01.2015 - 01.2016
Bachelors Degree - Criminal Justice
University of South Carolina
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