Paris Johnson
Downers Grove,IL
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction and sales at Nike Factory Store. Specializes in up-selling techniques and call handling, boosting performance metrics by over 20%. Excels in high-volume environments, demonstrating exceptional communication and decision-making skills.
Overview
6
6
years of professional experience
Work History
Inbound Call Center Representative
Nike Factory Store
05.2019 - 08.2024
Taking inbound calls and placing orders.
Call Center Representative
Illinois Tollway Call Center
04.2018 - 07.2020
Taking inbound calls for Illinois tollway.
Education
Associate In Physical Therapy - Physical Education
College of DuPage
Glen Ellyn, IL03.2017
High School Diploma -
Wheaton Warrenville South High School
Warrenville, IL06.2010
Skills
- Performance Metrics
- Up-selling techniques
- Call Handling Techniques
- Call decisioning
- High-volume call centers
Timeline
Inbound Call Center Representative
Nike Factory Store
05.2019 - 08.2024
Call Center Representative
Illinois Tollway Call Center
04.2018 - 07.2020
Associate In Physical Therapy - Physical Education
College of DuPage
High School Diploma -
Wheaton Warrenville South High School
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