Paris King
Mobile,AL
Summary
LPN nursing student at (fortis of Pensacola)Cdl A;ABOP Pharmacy Technician holder and Accomplished Warehouse delivery driver, caregiver and Customer Service Representative with a proven track record at Amazon and The Results Company. Expert in warehouse operations and customer service, enhancing inventory accuracy and customer satisfaction. Skilled in order fulfillment and active listening, significantly improving efficiency and loyalty. Dedicated to maintaining professional caregiving relationships to increase profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery driver
Amazon
Theodore, AL
04.2023 - Current
- Delivered packages efficiently across varied routes, enhancing customer satisfaction through timely service.
- Collaborated with dispatch teams to optimize delivery schedules, reducing wait times and improving operational efficiency.
- Maintained accurate delivery logs and adhered to safety protocols, ensuring compliance and minimizing incidents.
- Utilized GPS technology to navigate routes effectively, achieving substantial improvements in delivery speed and reliability.
- Streamlined delivery processes to enhance route efficiency, resulting in improved customer satisfaction and reduced operational delays.
Medical receptionist
Southern eye group
Mobile, AL
08.2021 - 04.2023
- Streamlined patient scheduling processes, reducing wait times and increasing appointment availability, leading to improved operational efficiency.
- Managed patient records with precision, ensuring compliance with HIPAA regulations and contributing to enhanced data accuracy.
- Coordinated with medical staff to optimize patient flow, facilitating timely consultations and reinforcing teamwork across departments.
- Maintained meticulous financial records and processed payments, ensuring financial accuracy while adhering to corporate guidelines.
- Enhanced patient intake procedures, resulting in reduced processing times and improved patient satisfaction ratings.
- Partnered with healthcare providers to streamline information sharing, ensuring accurate patient data and a cohesive care approach.
Customer Service Representative
The Results Company
Mobile, AL
05.2019 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Caregiver
Synergy home care
01.2018 - 01.2019
- Maintained accurate records of client progress and care routines, contributing to improved care continuity and compliance.
- Provided compassionate care to clients, fostering trust and enhancing their overall well-being.
- Delivered compassionate and personalized care, enhancing client comfort and building strong, trusting relationships.
- Duties include assisting with bathing, grooming, meal preparation, light housekeeping, and support with daily activities.
Education
High School Diploma - undefined
Williamson High School
Mobile, AL05.2019
Skills
- Caregiving
- Warehouse Organization
- Truck unloading
- Product restocking
- Call Management
- Professional telephone demeanor
- Technical Support
- Customer Service
- Call Center Operations
- Front Desk Management
- Data Entry
- Conflict Resolution
- Order Fulfillment
- Loading and unloading
- Product displays
- Shelving of products
- Complaint resolution
- Computer Proficiency
- Multi-line phone talent
- Active Listening
- Guest Relations
- Payment Processing
- Customer Retention
- Patient Coordination
- Safety Compliance
- Patient Advocacy
Courses
- Cdl A trade | Bishop state community college
- Pharmacy Technician | AIBOP
- Lpn nursing student(fortis college)
Timeline
Delivery driver
Amazon
04.2023 - Current
Medical receptionist
Southern eye group
08.2021 - 04.2023
Customer Service Representative
The Results Company
05.2019 - 08.2021
Caregiver
Synergy home care
01.2018 - 01.2019
High School Diploma - undefined
Williamson High School