PARIS LANDRUM
Denver,CO
Summary
Dedicated Operational Specialist experienced in customer service and quality assurance. Enhanced service delivery and client satisfaction through effective management of daily operations and implementation of process improvements. Committed to maintaining safety and compliance standards while driving program development.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Cabin Appearance Agent
United Ground Express
Denver, CO
02.2021 - Current
- Conducted pre-flight inspection of cabin interior, ensuring safety and comfort standards met before takeoff
- Ensured cleanliness of aircraft floor for passenger comfort, galley, all seats, seat back pockets, and tray tables
- Replenished lavatory supplies during flight, maintaining passenger satisfaction and hygiene
- Manage the daily operation to ensure all assigned tasks are completed efficiently and thoroughly
- Cultivated professional relationships with colleagues and airport personnel, enhancing communication and collaboration across teams
Personal Care Associate
Private Client
Aurora, CO
08.2019 - 05.2026
- Performed light housekeeping duties, including changing bed linens and laundry, to maintain a clean and comfortable environment for clients.
- Provided personal hygiene assistance to individuals, including bathing, dressing and grooming.
- Monitored vital signs such as blood pressure, temperature and pulse rate.
- Administered medications according to prescribed schedules and instructions.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Transported clients to medical appointments and outings.
- Coordinated with family members to address client needs and preferences.
- Assisted clients with daily activities, including shopping and errands, to promote independence and enhance quality of life.
- Encouraged participation in recreational activities such as reading, games or crafts.
- Provided companionship for clients to enhance their physical and emotional well-being.
- Scheduled regular follow-up visits from physicians or home health care providers.
- Created meal plans tailored to individual dietary requirements.
- Supported the development of independent living skills through guidance and instruction.
- Promptly responded to emergency situations in a calm manner.
Sort supervisor
Alan Ritchey
Aurora, CO
11.2019 - 02.2026
- Supervised daily warehouse operations and ensured compliance with safety standards.
- Supervised loading and unloading of materials from incoming trucks.
- Managed inventory control and maintained accurate stock levels throughout the facility.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Coordinated team schedules and assigned tasks to optimize workflow efficiency.
- Implemented process improvements to streamline shipping and receiving activities effectively.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Resolved employee conflicts and fostered a positive work environment among staff members.
- Provided leadership to motivate staff members to achieve performance goals.
- Conducted regular inspections of equipment and reported maintenance needs promptly.
- Directed receiving, warehousing, distribution and maintenance services.
- Collaborated with management to develop operational strategies for warehouse efficiency.
- Created strategies for improving operational efficiencies in the warehouse.
- Coordinated with other departments to ensure smooth flow of materials.
- Generated warehouse shipping documents, packing lists and invoices.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Program Support Specialist
Independence house South federal
Denver, CO
08.2024 - 01.2026
- Managed client intake processes and documentation systems.
- Checked in and out clients entering and leaving facility. entering and leaving the facility. Perform sobriety testing upon clients’ return to the facility and complete urinalysis collection according to assigned random the assigned random schedule.
- Monitored and documented client medication intake to ensure compliance of client's medications and tracking in company database.
- Perform pat searches of clients’ persons for contraband and conduct facility inspections and searches of client property and rooms for contraband and ensure clients are adhering to rules and regulations.
- Facilitated communication between clients and service providers effectively.
- Managed and resolved conflicts among clients to maintain a peaceful environment: Ability to effectively resolve conflicts and manage difficult situations.
- Wrote detailed reports to document incidents and activities.: Strong written communication skills to accurately document incidents and activities.
- Organized and maintained program documents, records, and reports.
- Maintained accurate records of program activities and resources.
- Coordinated community outreach events that increased awareness of available services.
- Maintained comprehensive records of program activities and resources to support operational transparency.
- Edited and improved spreadsheets for accuracy of customer information, wrote reports and created documents for customer information or permanent records.
- Responded promptly to alarms and incidents, ensuring effective resolution.
- Managed access control for visitors and employees at entry points.
- Communicated regularly with support services to coordinate treatment resources.
- Conducted regular patrols to identify and address potential security issues.
- Assisted local law enforcement with investigative efforts.
- Collaborated with local law enforcement during investigations as needed.
- Trained new security staff on protocols and emergency procedures effectively.
- Assisted in developing and implementing security policies for improved safety.
- Documented all security-related actions and observations meticulously of all security related activities.
- Organized community outreach events to raise awareness of services offered. to promote available services.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Ensured that all state and federal laws pertaining to the release of information were followed correctly.
Delivery Driver
Fluid Routing Solutions
02.2020 - 01.2023
- Completed all paperwork accurately for each delivery to ensure compliance and facilitate tracking.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Monitored fuel level throughout shift and refueled.
- Maintained regular communication with dispatch to report delays or issues, ensuring timely resolution and smooth operations.
Student Loan Advisor
Nelnet Student Loan Services
Aurora, CO
10.2019 - 06.2021
- Maintained accurate records of transactions and communications to ensure compliance and facilitate effective customer interactions.
- Conducted regular audits of customer accounts to ensure accuracy and completeness, contributing to improved customer trust and satisfaction.
- Maintained accurate records of all transactions and communications with customers.
- Performed regular audits of customer accounts for accuracy and completeness.
- Participated in training sessions to enhance knowledge of new student loan products and services, enabling better support for customer inquiries.
Resident Manager
Arapahoe County Residential Center
Littleton, CO
06.2015 - 10.2019
- Conducted property inspections, identifying and reporting repairs and improvements to enhance resident satisfaction.
- Enforced policies to ensure the safety of tenants and compliance with local laws.
- Oversaw daily resident activities, ensuring support services met their needs and fostered a positive community environment.
- Ensured that all common areas were kept clean and in good repair at all times.
- Conducted regular patrols to identify and address potential security issues.
- Managed access control for visitors and employees at entry points.
- Responded promptly to alarms and incidents, ensuring effective resolution.
- Maintained detailed logs of activities and incidents, facilitating effective communication and response to resident concerns.
- Coordinated with local law enforcement to support investigations.
- Assisted in developing and implementing security policies for improved safety.
Security Guard
JCJ Executive Protection LLC
Denver, CO
05.2012 - 01.2015
- Identified security risks and recommended corrective actions to mitigate potential threats.
- Reviewed security logs for accuracy and compliance with standards. for accuracy to ensure proper documentation was maintained.
- Investigated suspicious activity and reported findings to management.
- Investigated suspicious activity and reported findings to management, enhancing overall security measures.
- Monitored surveillance cameras for suspicious activity, contributing to swift response to potential intruders.
Education
GED -
East High School
Denver, COSkills
- Passenger Safety
- Safety compliance
- Inventory Management
- Inventory control
- Logistics Coordination
- Customer Service
- Customer support
- Conflict resolution
- Report writing
- Process improvement
- Time management
- Microsoft Office
- Communication skills
- Effective communication
- Problem solving
- Attention to detail
- Team development
- Leadership development
- Quality assurance
- Accurate documentation
- Effective communication
Certification
- Driver's License
- CPR/First Aid
Timeline
Program Support Specialist
Independence house South federal
08.2024 - 01.2026
Cabin Appearance Agent
United Ground Express
02.2021 - Current
Delivery Driver
Fluid Routing Solutions
02.2020 - 01.2023
Sort supervisor
Alan Ritchey
11.2019 - 02.2026
Student Loan Advisor
Nelnet Student Loan Services
10.2019 - 06.2021
Personal Care Associate
Private Client
08.2019 - 05.2026
Resident Manager
Arapahoe County Residential Center
06.2015 - 10.2019
Security Guard
JCJ Executive Protection LLC
05.2012 - 01.2015
GED -
East High School