Tanisha Hyppolite
Union,NJ
Summary
Detail-oriented professional with hands-on experience in operational inspections and documentation within fast-paced environments. Expertise in identifying safety and compliance issues, supporting team collaboration, and enhancing service quality. Aiming to contribute to operational excellence and customer satisfaction as a Quality & Process Auditor.
Overview
7
7
years of professional experience
Work History
Cabin Appearance Agent
United Ground Express
Newark, USA
01.2025 - Current
- Conduct structured cabin inspections using standardized-checklists to ensure compliance with safety, security, and service standards prior to departure.
- Identify, document, and report 'safety, equipment, and compliance issues to leadership, supporting on-time departures and risk reduction.
- Support time-critical operations in a fast-paced airport environment while maintaining accuracy and adherence to procedures.
- • Quality & Process Auditor: Assist with observing operations, documenting findings, leadership and reviewing compliance with established procedures
Sales & Support Representative
24 Hour Fitness
Springfield, USA
03.2022 - 04.2024
- Maintained accurate customer records and documentation, supporting compliance and data integrity.
- Resolved customer issues in accordance with company policies, achieving a 98% satisfaction rate.
Client Support Specialist
DPS Professional Tax Services
Maplewood, USA
11.2019 - 05.2021
- Reviewed and improved workflows, reducing operational errors by 25% through process evaluation and quality control.
- Documented and resolved system and order issues, supporting accurate reporting and service reliability.
- Maintained confidential client records in compliance with data handling standards.
Education
Cyber Training - Cisco Networking Essentials, NDG Linux Essentials, Cisco Cybersecurity Essentials
Per Scholas
Remote07-2026
Lincoln University of Pennsylvania -
Lincoln University of Pennsylvania
05-2025
Skills
- Attention to Detail & Accuracy
- Policy, Procedure & Checklist Adherence
- Operational Inspections & Observations
- Documentation & Reporting
- Safety & Quality Awareness
- Issue Identification & Escalation
- Time Management in Fast-Paced Environments
- Team Collaboration
- Basic Data Analysis
- Microsoft Office Suite (Excel, Word, Outlook)
- Google Workspace
- Mobile Devices & Digital Reporting Tools
- Python
- SQL
- Windows
- MacOS
- Linux
Websites
Timeline
Cabin Appearance Agent
United Ground Express
01.2025 - Current
Sales & Support Representative
24 Hour Fitness
03.2022 - 04.2024
Client Support Specialist
DPS Professional Tax Services
11.2019 - 05.2021
Cyber Training - Cisco Networking Essentials, NDG Linux Essentials, Cisco Cybersecurity Essentials
Per Scholas
Lincoln University of Pennsylvania -
Lincoln University of Pennsylvania