Summary
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Stefania Jones

Centennial,CO

Summary

Experienced in handling customer inquiries and resolving issues promptly to maintain a positive customer experience. Utilizes effective communication and active listening skills to enhance customer satisfaction. Team-oriented individual with a focus on collaboration and achieving results, adaptable to changing environments.

Work History

Cabin Appearance Agent

United Ground Express
2025 - Current
  • Executed cleaning protocols to ensure passenger cabin readiness and compliance with safety standards.
  • Inspected cabin interiors for cleanliness, reporting and addressing any maintenance issues promptly.
  • Adapted quickly to changing schedules and requirements, ensuring timely completion of cleaning tasks before flight departures.
  • Assisted crew members in preparing the aircraft for boarding, stocking amenities, and ensuring passenger comfort.
  • Collaborated with team members to streamline cleaning processes, resulting in quicker turnaround times between flights.

Costumer Service/Cashier Assistant

Chipotle
  • Provided excellent customer service by greeting and assisting patrons in a friendly manner.
  • Maintained clean and organized work area to ensure efficient operations and customer satisfaction.
  • Resolved customer complaints and issues in a professional and timely manner.
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.

Host

Urban Sombrero
2024 - 2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.


  • Answered customer questions about hours, seating, and menu information.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Managed waitlists efficiently, optimizing table turnover and guest satisfaction.

Education

High School Diploma -

Skills

  • Customer Service
  • Multitasking and organization
  • Bilingual
  • Effective Time Management
  • Problem-solving
  • Customer satisfaction
  • Reliability and punctuality
  • Computer skills

LANGUAGES

English: Advanced. [ESL Program] Community college of Aurora
Spanish: Native

Timeline

Cabin Appearance Agent

United Ground Express
2025 - Current

Costumer Service/Cashier Assistant

Chipotle

Host

Urban Sombrero
2024 - 2024

High School Diploma -

Stefania Jones