PARIS L. BLACKWELL
Reidsville,USA
Summary
First generation college graduate with a passion for project and operations management. Creative and detail oriented with strong leadership, analytical, problem solving, communication, and interpersonal skills. Growing up in a small, rural town then transitioning to Charlotte, I’ve gained a unique perspective on how to effectively interact and communicate with people from diverse backgrounds. After becoming a mother and losing both my parents, I also have found a proficient way of offering patience and empathy towards others that has elevated my leadership skills and communication techniques. Proficient in MS Word, MS PowerPoint
Overview
12
12
years of professional experience
Work History
Ocean Care Lead
10.2022 - Current
- Cargo Load/Discharge Process
- Discharge Planning
- Load list Planning to terminals and stowage coordinators
- Coordination with MSKNAMRCV for cutoffs
- Load/ Discharge EDI
- Hazardous, Reefer, OOG, BBK manifests
- Management of Terminal Relations
- Terminal System Reconciliation
- Customer oriented cargo solutions e.g. priority discharge
- Internal service requests management
- Ownership of deadline systems (ODM, MDS)
- Managing receiving windows and deadlines in CODS/MDS
- Root cause analysis for F1’s and EDI issues
- On-boarding of new EDI partners & changes to existing EDI
- Site codes & pre-audit of RKEM updates
- Drive cost effectiveness in the cargo execution process
- Process Optimization: Identifies and suggest continuous improvement possibilities in the ways of working
- Volunteered to create projects to assist with customer service.
Customer Experience Senior Agent
Ease
11.2021 - 11.2022
- Creates Process Improvement Suggestions
- Assisted management with new hire training
Export Customer Service Representative
Maersk
Charlotte, NC
01.2018 - 2021
- Logistic Experience
- Customer Centricity and proactiveness
- Train New Employees
- Understand and be familiar with KPIs and act in line with set targets. Drive continuous improvement opportunities and opportunities to lower costs.
- Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through reactive resolution handling and issue resolution ownership.
- Excellent organization and problem-solving skills
- Customer Service experience and/or direct call handling experience
Markdown Captain
TJX
Charlotte, NC
01.2018 - 04.2020
- Leads Markdown team on all scans of the store
- Ensures the execution and maintenance of all merchandising standards from all markdown down team associates (e.g., sizing, categorizing, signing, no tickets, damages, recovery and directives)
- Created shops, displays and lifestyles in four ways and two ways to boost sales in all departments
- Manage all departments including but not limited to: HomeGoods/Domestics, Women’s/Ladies, Junior’s/Women’s Athletics, Men’s/Kids
Team Lead - Sales Floor
TJX
Charlotte, NC
08.2016 - 04.2020
- Supervise other sales floor associates
- Responsible for establishing and executing merchandising plans and priorities.
- Ensures the execution and maintenance of all merchandising standards from all department associates
- Receive new truck shipment daily and sort and stock merchandise to shelves
- Resolves all customer complaints in a professional manner while prioritizing customer satisfaction
- Coach and Trains new associates on all store policies and procedures for the sales floor
- Leads by example, to provide prompt and excellent customer service
- Strong organizational skills
- Attention to detail
- Strong Merchandising/Project Management Skills
Sales Associate
TJX Companies
Charlotte, NC
01.2014 - 01.2015
- Provide on Floor Customer Service
- Product Specialist for all Departments
- Train New Employees
- TJX Rewards Ambassador
- Execute Sales Transactions
- Merchandise Pricing
- Assist with Customer Service Escalations
Education
Bachelor of Arts - Organizational Communications, African Studies
University of North Carolina – Charlotte
12.2017
Skills
- Positive attitude and teamwork
- Customer service excellence
- Problem-solving and resolution
- Attention to detail
- Dependability and responsibility
- Multitasking proficiency
- Effective communication skills
- Critical thinking and analysis
- Computer literacy
- Organizational expertise
- Active listening skills
- Logistics management
- Shipping procedures knowledge
- Scheduling coordination
- Process optimization strategies
- Efficiency enhancement
- Supply chain management
- Shipping documentation expertise
- Verbal and written communication skills
- Team building and collaboration
- Global logistics management
Timeline
Ocean Care Lead
10.2022 - Current
Customer Experience Senior Agent
Ease
11.2021 - 11.2022
Export Customer Service Representative
Maersk
01.2018 - 2021
Markdown Captain
TJX
01.2018 - 04.2020
Team Lead - Sales Floor
TJX
08.2016 - 04.2020
Sales Associate
TJX Companies
01.2014 - 01.2015
Bachelor of Arts - Organizational Communications, African Studies
University of North Carolina – Charlotte