Paris Liggins
Indianapolis,IN
Summary
My career objective is to obtain a position in medical billing and coding where I can use the knowledge and skills I have gained through my education to accurately assign medical codes, maintain patient records, and support healthcare providers with proper billing practices. I hope to contribute to an organized and efficient healthcare environment while continuing to grow professionally and expand my knowledge in the medical field. Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint Skills: Written and verbal communication; Decision-making skills; Problem solving skills; Critical thinking skills; Time management skills
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Entry
FedEx Logistics
02.2025 - Current
- Responsible for coordination of documentation required by U.S. Customs and other Government Agencies for entry of goods into the U.S.
- Provide impeccable customer service to importers and internal partners.
- Obtain correct classification of goods using databases, SOPs, tariff books, internet resources, and customs regulations.
- Perform data entry and processing of import documentation for submission to U.S. Customs and PGAs.
- Maintain accurate shipment documentation in compliance with all record-keeping requirements.
Customer Service Representative
Dyanta
08.2024 - 01.2025
- Conducted 400-500 outbound calls daily for survey participation
- Met and exceeded daily survey completion goals
- Meet daily production rates
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry
Alliance one
04.2023 - 11.2024
- Audited 5-10 customer service calls per day related to fraud claims
- Utilized Excel to analyze and document call quality and transaction accuracy
- Streamlined data entry processes for increased efficiency by identifying bottlenecks and optimizing workflows.
- Ensured accuracy in recordkeeping through meticulous data entry and verification procedures.
- Streamlined enrollment processes by implementing efficient data entry and verification techniques.
Customer Service Representative
Adecco Staffing
01.2022 - 04.2023
- Orders and tracking on Kate Spade's website
- Delivered high-quality service and resolved issues efficiently
- Make sure innovatory was accurate
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Sitel Group
02.2021 - 01.2022
- Processed auto claims, arranged tows and rentals, and provided policy information
- Connected clients with claims adjusters and resolved service issues
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Armed Security Officer
Protection Plus Solutions
03.2019 - 02.2021
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
Sales Associate
ACE Cash Express Inc.
05.2018 - 03.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
HHA
Together Homecare
06.2013 - 03.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01-2026
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
Certification
- CPR certification – Indianapolis, IN CPR
- HHA License – Indianapolis, IN HHA License
Timeline
Data Entry
FedEx Logistics
02.2025 - Current
Customer Service Representative
Dyanta
08.2024 - 01.2025
Data Entry
Alliance one
04.2023 - 11.2024
Customer Service Representative
Adecco Staffing
01.2022 - 04.2023
Customer Service Representative
Sitel Group
02.2021 - 01.2022
Armed Security Officer
Protection Plus Solutions
03.2019 - 02.2021
Sales Associate
ACE Cash Express Inc.
05.2018 - 03.2019
HHA
Together Homecare
06.2013 - 03.2018
Diploma - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Penn Foster Career School