Paris Maese
Altamont,TN
Summary
Proven Computer Helpdesk Technician with a track record of enhancing user experience and system security at West Florida Driver Services. Expert in remote support and network configuration, demonstrated through proactive threat mitigation and efficiency improvements. Adept at fostering client relationships and resolving issues, showcasing exceptional problem-solving and communication skills. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
Work History
Computer Helpdesk Technician
West Florida Driver Services
Tampa, FL
01.2017 - 04.2024
- Collaborated with the cybersecurity team to promptly address and mitigate potential threats, safeguarding company data and systems from unauthorized access.
- Collaborated with IT team members to identify trends and develop proactive solutions for recurring problems.
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Created detailed documentation outlining step-by-step procedures for common troubleshooting tasks, increasing first-contact resolution rates.
- Improved user experience by conducting regular maintenance tasks such as software updates, virus scans, and performance optimizations.
Delivery Driver
Slyce Pizza Bar
Indian Rocks Beach, FL
01.2015 - 12.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
Stock Clerk
Winn Dixie
Madeira Beach, FL
01.2013 - 12.2014
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Greeted customers and directed to requested products.
- Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
- Checked and pulled defective or expired products from shelves.
- Conducted inventory and restocked items throughout day.
- Increased overall efficiency by cross-training in various departments to support team members during peak periods or absences.
- Maintained effective team member communication.
Education
High School Diploma -
James MAdison High School
Norcross, GA01.2015
Skills
- Remote Support
- Ticket management
- Software Installation
- Network Connectivity
- Issue and Resolution Tracking
- Network configuration
- Comptia A Certified
Timeline
Computer Helpdesk Technician
West Florida Driver Services
01.2017 - 04.2024
Delivery Driver
Slyce Pizza Bar
01.2015 - 12.2016
Stock Clerk
Winn Dixie
01.2013 - 12.2014
High School Diploma -
James MAdison High School