Paris Neam
Greensboro,North Carolina
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Debt Collector
SCA Collections
300 E Arlington Blvd Ste 6A, Greenville, NC 27858
03.2020 - 01.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Documented customer payment interactions and account statuses for future reference.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Debt Collector Agent
Paramount
Atlanta, GA
05.2017 - 02.2020
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
- Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Call Center Team Lead
Ralph Lauren
High Point, NC
11.2014 - 08.2017
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Recommended products to customers, thoroughly explaining details.
- Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
- Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
Education
Associate of Science -
Ashford University
San Diego, CASkills
- Debt Recovery Strategies
- Skip tracing techniques
- Patience and Persistence
- Goal-oriented mindset
- Call center experience
- Payment Acceptance
- Issue investigation
- Relationship Building
- Updating Customer Accounts
- Organizational Skills
- Attention to Detail
- Microsoft Office
- Documentation and Recordkeeping
Timeline
Debt Collector
SCA Collections
03.2020 - 01.2024
Debt Collector Agent
Paramount
05.2017 - 02.2020
Call Center Team Lead
Ralph Lauren
11.2014 - 08.2017
Associate of Science -
Ashford University