Summary
Overview
Work History
Education
Skills
Timeline
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Paris Neam

Greensboro,North Carolina

Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Debt Collector

SCA Collections
03.2020 - 01.2024
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Documented customer payment interactions and account statuses for future reference.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.

Debt Collector Agent

Paramount
05.2017 - 02.2020
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
  • Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
  • Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
  • Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Call Center Team Lead

Ralph Lauren
11.2014 - 08.2017
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
  • Recommended products to customers, thoroughly explaining details.
  • Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
  • Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
  • Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.

Education

Associate of Science -

Ashford University
San Diego, CA

Skills

  • Debt Recovery Strategies
  • Skip tracing techniques
  • Patience and Persistence
  • Goal-oriented mindset
  • Call center experience
  • Payment Acceptance
  • Issue investigation
  • Relationship Building
  • Updating Customer Accounts
  • Organizational Skills
  • Attention to Detail
  • Microsoft Office
  • Documentation and Recordkeeping

Timeline

Debt Collector

SCA Collections
03.2020 - 01.2024

Debt Collector Agent

Paramount
05.2017 - 02.2020

Call Center Team Lead

Ralph Lauren
11.2014 - 08.2017

Associate of Science -

Ashford University

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Paris Neam