High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Promoted to shift lead after 5 months and maintained a positive attitude coupled with an ability to remain calm and composed in a busy work setting. Accustomed to taking orders with a smile and making delicious specialty drinks for satisfied customers.
Overview
4
4
years of professional experience
Work History
Barista
Beans And Brews
06.2018 - 09.2019
Prepared more than 50 drinks per shift with high accuracy and consistently strong customer satisfaction
Memorized official and off-menu preparations to serve all customer beverage desires
Restocked counter and customer areas to maintain adequate items levels for expected needs
Listened to customer desires and needs to recommend optimal products
Merchandised display cases and diligently promoted prepared foods to drive business revenue
Weighed, ground and packed coffee per customer orders
Managed morning rush of over $400 an hour with efficient, levelheaded customer service
Resolved customer disputes with tact and professionalism
Properly cleaned all equipment, including the frozen latte machine and the oven and sanitized counters to avoid illness and carried out other closing duties
Performed minor maintenance and repairs on espresso machines and handled troubleshooting tasks to keep coffee machines operational
Greeted guests with pleasant smile and superior customer service.
Lifeguard
Hidden Valley Country Club
05.2017 - 10.2017
Same responsibilities as Cowabunga Bay
Lifeguard
Cowabunga Bay
05.2016 - 09.2016
Maintained strong proficiency in CPR, and First Aid rescue techniques to provide optimal support to individuals in distress
Patrolled poolside areas to identify anyone in need of assistance and provide immediate care
Kept watch over swimmers to ensure fast response when distress situations arose
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Cashier/Busser
Blue Lemon
01.2016 - 06.2016
Assisted with food preparation tasks, including filling soft drinks and pouring coffee
Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin
Scrubbed and cleaned bathroom fixtures and partitions on a daily basis to remove mildew, dirt and mold.
Education
High School Diploma -
Corner Canyon High School
Draper, UT
06.2018
Skills
Up-selling
Safe food handling practices
Strong leadership capability
Active listener
Multitasking
POS system operation
Works well with others
Problem solver
Calm under pressure
Speedy and efficient
Detail oriented
Hobbies and Interests
Traveling
Painting
Music
Dance
Timeline
Barista
Beans And Brews
06.2018 - 09.2019
Lifeguard
Hidden Valley Country Club
05.2017 - 10.2017
Lifeguard
Cowabunga Bay
05.2016 - 09.2016
Cashier/Busser
Blue Lemon
01.2016 - 06.2016
High School Diploma -
Corner Canyon High School
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Hallie GibbHallie Gibb
Barista Shift Supervisor at Beans And BrewsBarista Shift Supervisor at Beans And Brews