Paris Pappas
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Wegmans Food Markets, Inc
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Salesianum School
Wilmington, DE06.2023
Skills
- Report Generation
- Call Management
- Data Collection
- Product Knowledge
- Complaint Resolution
- Paperwork Processing
- Information Security
- Computer Proficiency
- Live Chat Support
- Technical Support
- Active Listening
- Product Sales
Accomplishments
Dean's List First Semester at Occidental.
Occidental Men's Soccer
First Year forward and winger.
Languages
Greek
Professional Working
Timeline
Customer Service Representative
Wegmans Food Markets, Inc
02.2023 - Current
High School Diploma -
Salesianum School
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