Paris Taylor
St. Louis,Missouri
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the health industry. Solid team player with outgoing , positive demeanor and proven skills in establishing rapport
with clients. Motivated to maintain customer satisfaction and company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Sr Clinical Coordinator Care Services
Optum
06.2021 - Current
- Managed complex patient cases, collaborating with clients to develop personalized treatment plans.
- Skilled at working independently and collaboratively in a team environment.
- Enabled timely service reimbursements by liaising with insurance companies.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Provided professional services and support in a dynamic work environment.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
United Health Group
08.2017 - 06.2021
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Health Administration
Saint Louis Community College
St Louis, MOSkills
- Member enrollment
- Microsoft Office
- Compliant Investigation
- Database Search and Data Entry Skills
- Administrative and Office Support
- Resolving Problems
Accomplishments
Outstanding Customer Service Performance in Achieving All Metrics, 2017-2023.
Timeline
Sr Clinical Coordinator Care Services
Optum
06.2021 - Current
Customer Service Representative
United Health Group
08.2017 - 06.2021
Associate of Science - Health Administration
Saint Louis Community College
Similar Profiles
Nowelle HoweNowelle Howe
Quality Specialist at OptumQuality Specialist at Optum
Rushik Reddy GangamRushik Reddy Gangam
Software Engineer - Remote at OptumSoftware Engineer - Remote at Optum
Arun ChoudharyArun Choudhary
Quality Analyst at OptumQuality Analyst at Optum
Adam DugginsAdam Duggins
Associate Director, Workforce Planning at OptumAssociate Director, Workforce Planning at Optum
Joshua SteinhublJoshua Steinhubl
Total Rewards & Analytics Intern at Reinsurance Group of AmericaTotal Rewards & Analytics Intern at Reinsurance Group of America