Michelle Olivia
Summary
To obtain a Remote Customer Service Representative/Sales position committed to maintaining high customer satisfaction by providing friendly, fast service for all needs. Skillful in researching and resolving billing discrepancies and claims. Disciplined and energetic professional well-versed in medical claim appeal processing, clinical relations, and medical billing. Seasoned Provider Relations Representative possessing in-depth knowledge of various insurance plans and policies. Expertise in handling high volume of calls, efficiently resolving disputes and identifying ways to improve processes. Proficient in Microsoft Office. Communicative and detail-oriented individual with excellent interpersonal abilities.
Overview
27
27
years of professional experience
Work History
Sales Provider Relations Coordinator
Western Dental
03.2022 - 12.2023
- Outgoing Calls – Cold Calling, approximately 50 calls to Providers
- Sent correspondence as a follow-up to the calls via email and Fax
- Received completed documents and prepared for Committee approval
- Assisted Network Members in locating a Provider
- Verified members benefits.
Customer Service/Sales Representative
Wine Country Gift Baskets
09.2018 - 01.2023
- Inbound Call Center 80 – 120 calls daily
- Processing Customer orders and inquiries – via phone, fax, and email
- Managed order cancellations and returns
- Processed refunds for returned and damaged orders
- Processed customer orders and sales via Credit Card
- Tracked lost and damaged goods via USPS and UPS.
Document Service Coordinator
Christy wholesaler
12.2019 - 03.2020
- Assisted clients via phone, fax, and email to locate products from various Vendors located country wide
- Retrieved and uploaded all shipping Documents and Invoices from the warehouse into Docuware
- Filing and Warehouse Document Storage on a biweekly or monthly basis
- Trained new Staff on Docuware and phone lines.
Collections/Customer Service Representative
Key Bank USA
01.1997 - 12.2017
- Negotiated Car Lease / Loan payments and APR % with Banks
- Resolved Customer Service issues related to billing and service requests and Car note late delinquent Accounts Collections
- Conducted retail vehicle merchandising in comparison to the Kelley Blue Book
- Screened potential customers via credit / background checks
- Processed Down payments over the phone Credit Card and Check payments.
Education
Business Administration – In progress -
University of Phoenix
Associate of Arts – 2012 -
Cypress College
Paralegal Certification – 1999 -
Glendale Career College
Skills
- Typing 55 wpm
- Computer literacy - Microsoft Office 365
- Provider network understanding
- Workflow Analysis
- Policy Interpretation
- Provider relationship management
- Member enrollment
Timeline
Sales Provider Relations Coordinator
Western Dental
03.2022 - 12.2023
Document Service Coordinator
Christy wholesaler
12.2019 - 03.2020
Customer Service/Sales Representative
Wine Country Gift Baskets
09.2018 - 01.2023
Collections/Customer Service Representative
Key Bank USA
01.1997 - 12.2017
Business Administration – In progress -
University of Phoenix
Associate of Arts – 2012 -
Cypress College
Paralegal Certification – 1999 -
Glendale Career College
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