Paris Williams
Cowarts,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Certified Automated Logistical Specialist (92A)
United States Army
04.2019 - Current
- Oversee logistical operations at storage facilities
- Maintain stock and equipment inventories, oversee storage procedures and develop maintenance plans for stored equipment
- Loading/unloading shipments and managing maintenance data.
- Created and maintained records, which included stock lists, inventory and material counts.
Call Center Customer Service Representative
Mrs Bpo LLC
05.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sterile Processing Technician
Ascenison St. Vincent
11.2022 - 03.2023
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Verified and maintained proper documents and records for sterilization.
Nursing Assistant
Aspire Physical Recovery Center
05.2022 - 11.2022
- Provides direct care to patients including bathing, moving, and taking a patient's vital signs
- Assists with basic hygiene and maintaining a clean environment
- Strong knowledge of medical terminology
- Properly sterilize, disinfect, and dispose or re-sterilize necessary medical tools.
Member Service Specialist
Sam's Club
12.2021 - 05.2022
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Resolved concerns with products or services to help with retention and drive sales
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Customer Service Representative / Cashier
Walmart Supercenter
08.2020 - 12.2021
- Pleasantly greeted customers and always provided prompt and courteous service
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives and helped customers complete purchases
- Locate items and assist customers with joining reward programs to promote loyalty, satisfaction, and sales numbers
- Collect payments including cash, credit, debit, and checks
- Scan goods and ensure pricing is accurate.
Education
High School Diploma -
Dothan High School
05.2019
Skills
- Inventory Records
- Quality Assurance
- Sterilization Procedures
- Customer Service
References
- Kenneth Kelley (334)-714-2083
- Takeba Brooks (205)-718-3848
- David Colston (334)-392-2652
Timeline
Call Center Customer Service Representative
Mrs Bpo LLC
05.2023 - 11.2023
Sterile Processing Technician
Ascenison St. Vincent
11.2022 - 03.2023
Nursing Assistant
Aspire Physical Recovery Center
05.2022 - 11.2022
Member Service Specialist
Sam's Club
12.2021 - 05.2022
Customer Service Representative / Cashier
Walmart Supercenter
08.2020 - 12.2021
Certified Automated Logistical Specialist (92A)
United States Army
04.2019 - Current
High School Diploma -
Dothan High School
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