Paris Williams
Montgomery
Summary
Organized and driven medical receptionist with 2+ years of administrative experience. Customer oriented with strong communication skills and the ability to provide exceptional customer service.
Overview
7
7
years of professional experience
Work History
Certified Automated Logistical Specialist (92A)
United States Army Reserve
10.2019 - Current
- Oversee logistical operations at storage facilities
- Maintain stock and equipment inventories, oversee storage procedures and develop maintenance plans for stored equipment
- Loading/unloading shipments and managing maintenance data.
- Created and maintained records, which included stock lists, inventory and material counts.
Medical Receptionist
Health and Wellness Clinic
04.2022 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Call Center Customer Service Representative
Mrs Bpo LLC
04.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sterile Processing Technician
Ascenison St. Vincent
11.2020 - 03.2021
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Verified and maintained proper documents and records for sterilization.
Certified Nursing Assistant
Aspire Physical Recovery Center
11.2020 - 03.2021
- Provides direct care to patients including bathing, moving, and taking a patient's vital signs
- Assists with basic hygiene and maintaining a clean environment
- Strong knowledge of medical terminology
- Properly sterilize, disinfect, and dispose or re-sterilize necessary medical tools.
Member Service Specialist
Sam's Club
04.2020 - 11.2020
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Resolved concerns with products or services to help with retention and drive sales
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Customer Service Representative / Cashier
Walmart Supercenter
07.2018 - 09.2019
- Pleasantly greeted customers and always provided prompt and courteous service
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives and helped customers complete purchases
- Locate items and assist customers with joining reward programs to promote loyalty, satisfaction, and sales numbers
- Collect payments including cash, credit, debit, and checks
- Scan goods and ensure pricing is accurate.
Education
High School Diploma -
Dothan High School
05.2019
Skills
- Inventory management
- Customer engagement
- Strong technical computer skills
- Professional telephone communication
- Medical terminology
References
- Kenneth Kelley (334)-714-2083
- Takeba Brooks (205)-718-3848
- David Colston (334)-392-2652
Timeline
Medical Receptionist
Health and Wellness Clinic
04.2022 - 05.2024
Call Center Customer Service Representative
Mrs Bpo LLC
04.2021 - 04.2022
Sterile Processing Technician
Ascenison St. Vincent
11.2020 - 03.2021
Certified Nursing Assistant
Aspire Physical Recovery Center
11.2020 - 03.2021
Member Service Specialist
Sam's Club
04.2020 - 11.2020
Certified Automated Logistical Specialist (92A)
United States Army Reserve
10.2019 - Current
Customer Service Representative / Cashier
Walmart Supercenter
07.2018 - 09.2019
High School Diploma -
Dothan High School
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