Summary
Overview
Work History
Education
Skills
Timeline
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Paris Williams

Sauk Village,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon Flex
12.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Assistant Manager

Marcus Theatres
06.2018 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Manager

AMC Theatres
03.2015 - 06.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.

Education

No Degree - Accounting And Business Management

DePaul University
Chicago, IL

High School Diploma -

Dwight D. Eisenhower
Blue Island, IL
05.2011

Skills

  • Cargo Handling
  • Quality Assurance
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Employee Scheduling
  • Employee Performance Evaluations
  • Operations Management
  • Customer Relations
  • Customer Rapport
  • Money Handling
  • Conflict resolution

Timeline

Delivery Driver

Amazon Flex
12.2021 - Current

Assistant Manager

Marcus Theatres
06.2018 - 05.2021

Manager

AMC Theatres
03.2015 - 06.2018

No Degree - Accounting And Business Management

DePaul University

High School Diploma -

Dwight D. Eisenhower

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