Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paris Wilson

Dc Metro Area

Summary

Proven IT specialist with extensive experience at FEMA, adept in Azure Active Directory and troubleshooting. Demonstrated success in enhancing mobile device integration and IT asset management, ensuring operational excellence. Skilled in Linux and effective communication, consistently resolved technical issues, improving system efficiency and user satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tier 2 Support/ Administrator/ Mobility

FEMA
07.2024 - 01.2025
  • Configured and maintained mobile devices such as smartphones, tablets, laptops, and related accessories for FEMA personnel during disaster response and recovery operations.
  • Resolved technical issues related to mobile devices, operating systems, and software applications.
  • Collaborate with IT teams to ensure seamless integration of mobile technologies with FEMA's internal systems and networks.
  • Provide end-user training and support to FEMA staff on mobile device usage, applications, and security protocols.

Tier 2 Support/ Business Intelligence Analyst

GDIT
07.2023 - 01.2024
  • Generated comprehensive reports on current status and completion progress to enhance visibility between upper management and the support team.
  • Maintained resolution of tickets within service level agreements, achieving high customer satisfaction.
  • Oversaw the inspection and management of IT assets, adhering to company policies throughout their lifecycle
  • Resolved inquiries regarding installation, operation, configuration, and customization.

Tier 2 Field Tech Support

Leidos
10.2022 - 04.2023
  • Provided detailed reports of current status and completion progress to create and maintain visibility between upper-level management and the support team.
  • Inspected and managed IT assets throughout their lifecycle, in accordance with company policies.
  • Supported multiple sites in troubleshooting and resolving domain connection issues
  • Performed maintenance on various hardware, including technical diagnostics, software loads, installation, removal, and retrofit of server OS for web servers and database servers using Linux.
  • Resolved tickets within established service level agreements, ensuring customer satisfaction.

Tier 1 Help Desk Tech Support

SAIC
01.2020 - 04.2022
  • Provided direct user support to troubleshoot application and hardware issues.
  • Utilized PowerShell to remote into servers and manage end-user systems.
  • Converted hostname into IP addresses using DNS resolution.
  • Supported multiple sites in troubleshooting and resolving domain connection issues.
  • Performed maintenance on various hardware, including technical diagnostics, software loads, installation, removal, and retrofit.

Certified Able Seaman

Military Sealift Command
04.2017 - 12.2020
  • Coordinated and managed logistical operations for the timely and secure transport of critical supplies, equipment, and personnel to support the U.S. Military operations worldwide.
  • Assisted in the planning, scheduling, and execution of sealift missions, ensuring adherence to operational timelines and military readiness standards.
  • Managed transportation documentation, including cargo manifests, customs documentation, and compliance with international shipping regulations, ensuring the accurate and efficient flow of materials.
  • Collaborated with military and commercial partners to ensure effective coordination of resources and support for various Navy, Army, Air Force, and Marine Corps units.
  • Supported the management of fleet operations, assisting with the oversight of vessel schedules, port arrivals, and cargo unloading operations.

Education

High School -

Chancellor High School
Fredericksburg, VA
06.2013

Skills

  • Azure Active Directory
  • Troubleshooting
  • Hardware and software removal
  • Skilled in HTML, HTTP & IP
  • SQL
  • Windows XP, Vista, 7, 8, 10
  • Mac OS X
  • Reimaging Government assets
  • Pulse Gateway Connections
  • Connectivity IP
  • VPN
  • Ethernet
  • Server OS for web servers
  • Server OS for database servers
  • Server OS for file servers
  • Server OS for email servers
  • Linux
  • Powershell

Certification

  • CompTIA Security+ Certification
  • Security Clearance Level: Top Secret
  • AV Technologist Certification

Timeline

Tier 2 Support/ Administrator/ Mobility

FEMA
07.2024 - 01.2025

Tier 2 Support/ Business Intelligence Analyst

GDIT
07.2023 - 01.2024

Tier 2 Field Tech Support

Leidos
10.2022 - 04.2023

Tier 1 Help Desk Tech Support

SAIC
01.2020 - 04.2022

Certified Able Seaman

Military Sealift Command
04.2017 - 12.2020

High School -

Chancellor High School

Similar Profiles

CREATE PROFILE
Paris Wilson