Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Parisenne Hobbs

Lansing,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Material Lead Coordinator I

Ryder Integrated Logistics
08.2023 - Current
  • Streamlined project coordination by implementing efficient scheduling and communication strategies.
  • Increased team productivity by providing ongoing support and training for all team members.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Developed strong relationships with internal departments to facilitate seamless collaboration on projects.
  • Implemented new processes to reduce errors in project planning, resulting in fewer delays and increased efficiency.
  • Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
  • Resolved conflicts within the team effectively, maintaining a positive working environment conducive to high-quality work output.
  • Prioritized competing deadlines effectively in a fast-paced environment, ensuring that all projects were completed on time without compromising quality.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Inventoried and ordered office supplies to maintain availability of products.


Operations Coordinator II

Ryder Integrated Logistics
03.2019 - 08.2023


  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Streamlined operations by implementing efficient processes and procedures.
  • Boosted productivity by establishing effective communication channels between departments.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Maintained accurate records, enabling better tracking and forecasting of material requirements.
  • Facilitated clear communication between departments regarding material needs and availability.
  • Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
  • Conducted regular audits of inventory levels to prevent stockouts or overstocking situations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Completed daily cycle counts and full inventory audits.
  • Coordinated cross-functional teams during project implementations, ensuring smooth integration of new materials into ongoing operations.



Lead Customer Service Coordinator

TJ Maxx, TJX Companies
09.2018 - 03.2019
  • Increased sales by effectively coordinating merchandise displays and promotional materials.
  • Streamlined inventory management processes for improved efficiency and reduced waste.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Assisted in the planning and execution of seasonal promotions, driving increased foot traffic and sales revenue.
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Implemented loss prevention measures, reducing shrinkage rates by identifying potential theft risks and improving security protocols.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Supervised departmental employees.

Lead Customer Experience Coordinator

TJ Maxx
05.2018 - 09.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined communication channels for better customer experience, implementing efficient CRM systems.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Supervised and coached Retail Associates in providing prompt and friendly service at registers, customer service desk, fitting rooms and sales floor.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Opened and closed station's convenience store by counting cash register drawers and preparing bank deposits.
  • Processed customer transactions using cash register till.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cash Office Assistant

TJ Maxx, TJX Companies
01.2018 - 05.2018
  • Enhanced customer satisfaction by providing timely and accurate cashier support during peak hours.
  • Improved cash handling accuracy by implementing efficient cash counting procedures.
  • Ensured secure storage of daily cash deposits, minimizing the potential for loss or theft.
  • Maintained a well-organized cash office, streamlining daily tasks and increasing productivity.
  • Assisted in reducing discrepancies by conducting thorough audits of register transactions and cash balances.
  • Provided training to new employees on proper cash handling techniques, ensuring consistent adherence to company policies.
  • Resolved cashier discrepancies promptly, fostering an atmosphere of trust and accountability among team members.
  • Prepared bank deposits efficiently, ensuring accurate accounting of daily revenue and maintaining a solid relationship with banking institutions.
  • Implemented an organized filing system for important documents, allowing for easy retrieval when needed.
  • Maintained accurate records of petty cash disbursements, supporting departmental budget control efforts.
  • Optimized overall efficiency by maintaining a clean workspace and organizing necessary supplies within the Cash Office Assistant area.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Lead Administrator

Chapel Hill Memorial Gardens & Funeral Home
12.2017 - 05.2018
  • Process monetary transactions including cash receivable posting and all bank deposits.
  • Create and maintain all company files including customer and employee, contract and map records.
  • Provide timely process/pay invoices with purchase card or electronically submit for payment.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Prepare, record and track Certificates of Ownership.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Review contracts to ensure adherence to company pricing, coding and regulations.
  • Record, compose and distribute meeting notes, routine correspondence, and reports.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Organize and keep record of all memos, e-mails, corporate policies, and programs implemented.
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.

Cashier

TJ Maxx
08.2017 - 01.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.

Administrative Assistant

Chapel Hill Memorial Gardens & Funeral Home
08.2015 - 12.2017
  • Improved cemetery operations by efficiently maintaining and organizing records of burials, plots, and plot owners.
  • Enhanced customer satisfaction by providing compassionate and professional assistance to grieving families during burial arrangements.
  • Streamlined workflow by coordinating with groundskeepers, funeral directors, and other staff for seamless cemetery operations.
  • Ensured compliance with state regulations by staying up-to-date on laws and reporting requirements related to cemeteries.
  • Managed inventory control for cemetery supplies, reducing waste and optimizing budget allocation.
  • Facilitated open communication between cemetery staff and stakeholders by organizing regular meetings and discussions.
  • Contributed to a respectful environment within the cemetery by promptly addressing concerns or disputes among visitors or staff.
  • Provided exceptional support to grieving families by empathetically answering questions about burials, schedules, and policies.
  • Developed a comprehensive database system that improved record-keeping efficiency for the entire cemetery operation.
  • Coordinated volunteer efforts for seasonal cleanup initiatives that maintained the beauty of the cemetery grounds year round.
  • Consistently met deadlines for processing paperwork related to burials, plot sales, transfers, deeds, or permits required by law enforcement agencies or insurance companies.

Education

General ed -

Jw Sexton High School
06.2008

General Ed -

Lansing Community College
04.2024

Skills

    General Motors Mainframe for processing

    Logistics Center Management Stabilized

    Manhattan Software (Scale)

    Ability to Work Under Pressure

    Accounts Payable / Bookkeeping

    Adept at Mastering New Concepts

    Administrative Management/ Support

    Appointment Scheduling

    Attention to Detail

    Computer Proficiency

    Customer Service

    Data Entry

    Document Control

    Employee Supervision

    Employee Training

    Event Planning

    Excellent Communication Skills both Verbal and Written

    Front Desk Reception

    Highly Dependable

    Inventory Coordination and Oversight

    Leadership Development

    Meeting facilitation

    Microsoft Office

    Motivational Leadership

    Multitasking

    Outlook Office

    Payroll

    Problem-solving abilities

References

References upon request

Timeline

Material Lead Coordinator I

Ryder Integrated Logistics
08.2023 - Current

Operations Coordinator II

Ryder Integrated Logistics
03.2019 - 08.2023

Lead Customer Service Coordinator

TJ Maxx, TJX Companies
09.2018 - 03.2019

Lead Customer Experience Coordinator

TJ Maxx
05.2018 - 09.2018

Cash Office Assistant

TJ Maxx, TJX Companies
01.2018 - 05.2018

Lead Administrator

Chapel Hill Memorial Gardens & Funeral Home
12.2017 - 05.2018

Cashier

TJ Maxx
08.2017 - 01.2018

Administrative Assistant

Chapel Hill Memorial Gardens & Funeral Home
08.2015 - 12.2017

General ed -

Jw Sexton High School

General Ed -

Lansing Community College
Parisenne Hobbs