Parker Bergen
St. Charles,MO
Summary
Entry-level cybersecurity professional with experience in fraud investigation and team management. Skilled in digital forensics, threat detection, and analyzing account activity. Adept at handling high-pressure situations, communicating complex findings clearly, and collaborating with law enforcement and internal teams.
Overview
7
7
years of professional experience
Work History
Fraud Investigator
First Community Credit Union
09.2022 - Current
- Monitor account activity and respond to network alerts to detect anomalies and potential security threats.
- Investigate suspicious behavior and incidents using digital forensics techniques, including examining logs, device information, and network activity.
- Evaluate members’ financial and online activity to uncover irregular patterns, supporting proactive threat mitigation.
- Handle sensitive and high-pressure communications to gather critical information while maintaining trust and professionalism.
- Apply investigative expertise to identify and respond to scams and fraudulent activity, leveraging social engineering awareness.
- Collaborate with law enforcement and internal teams, compiling findings into organized reports suitable for legal or internal review.
- Communicate complex technical findings clearly to non-technical stakeholders, supporting informed decision-making.
Department Manager
Sam’s Club
10.2018 - 06.2025
- Lead and train multiple teams to maintain operational efficiency, safety, and high-quality service in high-pressure fast-passed environments.
- Delegate tasks and hold employees accountable to meet goals and deadlines consistently.
- Resolve escalated customer issues swiftly, ensuring satisfaction while maintaining professionalism.
- Oversee inventory management and audits to ensure accuracy and prevent discrepancies.
- Implement and enforce operational procedures to maintain compliance and quality standards.
Education
Associates - Cybersecurity
Wilmington University
New Castle, DE12.2024
Skills
- Digital Forensics & Investigations
- Threat Detection & Anomaly Analysis
- Fraud Detection & Mitigation
- Account & Network Activity Monitoring
- Computer Assembly & Troubleshooting
- Forklift certified
Timeline
Fraud Investigator
First Community Credit Union
09.2022 - Current
Department Manager
Sam’s Club
10.2018 - 06.2025
Associates - Cybersecurity
Wilmington University
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