Parker Bodkins
Flower Mound
Overview
5
5
years of professional experience
Work History
Senior Specialist, Customer Solutions
XPO
North Richland Hills, TX
01.2025 - 06.2025
- Led cross-functional coordination to ensure timely delivery and escalated high-priority shipments as needed.
- Oversaw shipment lifecycles to meet client requirements and maintain service standards.
- Created and distributed daily reports and customer communications, enhancing transparency and trust.
- Maintained data accuracy in internal systems; tracked service failures, analyzed root causes, and assigned accountability.
- Recommended process improvements to boost efficiency and customer satisfaction.
Account Manager
Ryder System Inc.
Fort Worth, TX
07.2021 - 12.2024
- Supported dedicated fleet operations across multiple locations, overseeing planning, asset utilization, and program coordination.
- Analyzed metrics including transportation costs and inventory flow to improve fulfillment and customer satisfaction.
- Exercised critical judgment in accepting/rejecting loads; scheduled appointments, managed dispatches, and resolved service issues.
- Acted as a key liaison between customers and field operations to ensure service consistency and delivery execution.
Key Account Manager
XPO Logistics
Frisco, TX
07.2020 - 07.2021
- Fostered growth within existing accounts through strategic relationship management and regular engagement.
- Delivered exceptional service to top-tier clients, resolving issues efficiently while maintaining strong client satisfaction.
- Managed transportation business processes (procurement, audit, planning, execution) to ensure client needs were met.
Carrier Sales Representative
R2 Logistics
Dallas, TX
01.2020 - 07.2020
- Partnered with Account Executives to develop effective capacity solutions for both existing and prospective clients.
- Negotiated rates and built relationships with carrier networks to support revenue growth and capacity reliability.
- Identified carrier growth opportunities by analyzing freight market trends and capacity performance.
Education
Bachelor of University Studies - Business Management & Communications
North Dakota State University
Fargo, ND05-2017
Skills
- Analytical Thinking
- Transportation & Logistics Operations
- Customer Relationship Management
- Freight Market Analysis & Procurement
- Root Cause Analysis & Issue Resolution
- IT & Automation Systems
- Supply Chain Economics & Risk Management
Timeline
Senior Specialist, Customer Solutions
XPO
01.2025 - 06.2025
Account Manager
Ryder System Inc.
07.2021 - 12.2024
Key Account Manager
XPO Logistics
07.2020 - 07.2021
Carrier Sales Representative
R2 Logistics
01.2020 - 07.2020
Bachelor of University Studies - Business Management & Communications
North Dakota State University