Overview

Work History

Education

Skills

Timeline

Parker Bodkins

Flower Mound

Overview

5

5

years of professional experience

Work History

Senior Specialist, Customer Solutions

XPO

01.2025 - 06.2025

Led cross-functional coordination to ensure timely delivery and escalated high-priority shipments as needed.
Oversaw shipment lifecycles to meet client requirements and maintain service standards.
Created and distributed daily reports and customer communications, enhancing transparency and trust.
Maintained data accuracy in internal systems; tracked service failures, analyzed root causes, and assigned accountability.
Recommended process improvements to boost efficiency and customer satisfaction.

Account Manager

Ryder System Inc.

07.2021 - 12.2024

Supported dedicated fleet operations across multiple locations, overseeing planning, asset utilization, and program coordination.
Analyzed metrics including transportation costs and inventory flow to improve fulfillment and customer satisfaction.
Exercised critical judgment in accepting/rejecting loads; scheduled appointments, managed dispatches, and resolved service issues.
Acted as a key liaison between customers and field operations to ensure service consistency and delivery execution.

Key Account Manager

XPO Logistics

07.2020 - 07.2021

Fostered growth within existing accounts through strategic relationship management and regular engagement.
Delivered exceptional service to top-tier clients, resolving issues efficiently while maintaining strong client satisfaction.
Managed transportation business processes (procurement, audit, planning, execution) to ensure client needs were met.

Carrier Sales Representative

R2 Logistics

01.2020 - 07.2020

Partnered with Account Executives to develop effective capacity solutions for both existing and prospective clients.
Negotiated rates and built relationships with carrier networks to support revenue growth and capacity reliability.
Identified carrier growth opportunities by analyzing freight market trends and capacity performance.

Education

Bachelor of University Studies - Business Management & Communications

North Dakota State University

Fargo, ND

05-2017

Skills

Analytical Thinking
Transportation & Logistics Operations
Customer Relationship Management
Freight Market Analysis & Procurement

Root Cause Analysis & Issue Resolution
IT & Automation Systems
Supply Chain Economics & Risk Management

Timeline

Senior Specialist, Customer Solutions

XPO

01.2025 - 06.2025

Account Manager

Ryder System Inc.

07.2021 - 12.2024

Key Account Manager

XPO Logistics

07.2020 - 07.2021

Carrier Sales Representative

R2 Logistics

01.2020 - 07.2020

Bachelor of University Studies - Business Management & Communications

North Dakota State University