Overview
Work History
Education
Skills
Timeline
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Parker Bodkins

Flower Mound

Overview

5
5
years of professional experience

Work History

Senior Specialist, Customer Solutions

XPO
01.2025 - 06.2025
  • Led cross-functional coordination to ensure timely delivery and escalated high-priority shipments as needed.
  • Oversaw shipment lifecycles to meet client requirements and maintain service standards.
  • Created and distributed daily reports and customer communications, enhancing transparency and trust.
  • Maintained data accuracy in internal systems; tracked service failures, analyzed root causes, and assigned accountability.
  • Recommended process improvements to boost efficiency and customer satisfaction.

Account Manager

Ryder System Inc.
07.2021 - 12.2024
  • Supported dedicated fleet operations across multiple locations, overseeing planning, asset utilization, and program coordination.
  • Analyzed metrics including transportation costs and inventory flow to improve fulfillment and customer satisfaction.
  • Exercised critical judgment in accepting/rejecting loads; scheduled appointments, managed dispatches, and resolved service issues.
  • Acted as a key liaison between customers and field operations to ensure service consistency and delivery execution.

Key Account Manager

XPO Logistics
07.2020 - 07.2021
  • Fostered growth within existing accounts through strategic relationship management and regular engagement.
  • Delivered exceptional service to top-tier clients, resolving issues efficiently while maintaining strong client satisfaction.
  • Managed transportation business processes (procurement, audit, planning, execution) to ensure client needs were met.

Carrier Sales Representative

R2 Logistics
01.2020 - 07.2020
  • Partnered with Account Executives to develop effective capacity solutions for both existing and prospective clients.
  • Negotiated rates and built relationships with carrier networks to support revenue growth and capacity reliability.
  • Identified carrier growth opportunities by analyzing freight market trends and capacity performance.

Education

Bachelor of University Studies - Business Management & Communications

North Dakota State University
Fargo, ND
05-2017

Skills

  • Analytical Thinking
  • Transportation & Logistics Operations
  • Customer Relationship Management
  • Freight Market Analysis & Procurement
  • Root Cause Analysis & Issue Resolution
  • IT & Automation Systems
  • Supply Chain Economics & Risk Management

Timeline

Senior Specialist, Customer Solutions

XPO
01.2025 - 06.2025

Account Manager

Ryder System Inc.
07.2021 - 12.2024

Key Account Manager

XPO Logistics
07.2020 - 07.2021

Carrier Sales Representative

R2 Logistics
01.2020 - 07.2020

Bachelor of University Studies - Business Management & Communications

North Dakota State University

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Parker Bodkins