Parker Calkins
Rexburg,ID
Summary
Dedicated professional with strong customer service and conflict resolution skills. Proven ability to train and mentor teams, ensuring high standards of performance and satisfaction.
Overview
5
5
years of professional experience
Work History
Full time Missionary
The Church of Jesus Christ of Latter Day Saints
Gilbert, Arizona
12.2023 - 12.2025
Floor Supervisor
Vans Off The Wall
Lone Tree, Colorado
08.2022 - 12.2023
- Supervised daily store operations and ensured high customer service standards.
- Trained and mentored team members on product knowledge and sales techniques.
- Managed inventory levels and organized stockroom for efficient product access.
- Assisted with visual merchandising to create appealing product displays.
- Implemented store policies and procedures to maintain a safe environment.
- Collaborated with management to develop promotional strategies for store events.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Conducted regular staff meetings to communicate updates and foster teamwork.
- Maintained a clean, organized, and safe work environment at all times.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Performed daily opening and closing procedures according to established guidelines.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Managed cash register operations including deposits, withdrawals, transfers.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Service Porter Supervisor & Tire Technician
Groove Subaru
Denver, Colorado
04.2022 - 08.2022
- Maintained cleanliness and organization of service areas and customer waiting rooms.
- Assisted technicians by preparing vehicles for service and repairs.
- Delivered vehicles to customers after service completion and ensured satisfaction.
- Coordinated with service advisors to ensure timely vehicle processing.
- Conducted routine inspections of vehicles for cleanliness before delivery.
- Supported team members by training new porters on best practices.
- Engaged with customers, providing friendly assistance during their visit.
- Assisted mechanics with lifting heavy parts or equipment into position during engine repairs or replacements.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Received customer vehicles for service and parked them in designated areas.
outdoor attractions Team Lead
Boondocks Food And Fun
Parker, Colorado
03.2021 - 04.2022
- Trained new team members on safety and service protocols.
- Coordinated scheduling to ensure adequate staffing levels.
- Resolved customer inquiries and complaints in a timely manner.
- Conducted regular team meetings to discuss goals and performance.
- Implemented training sessions to enhance team skills and productivity.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05-2022
Associate of Applied Science - Automotive Technology
Arapahoe Community College
Littleton, COBachelor of Science - Business Management Marketing
BYU Idaho
Rexburg, IDSkills
- Customer service
- Conflict resolution
- Team building
- Visual merchandising
- Inventory management
- Employee training
- Staff supervision
- Problem solving
- Service coordination
- Effective communication
- Group instruction
- Public speaking
- Meeting leadership
Timeline
Full time Missionary
The Church of Jesus Christ of Latter Day Saints
12.2023 - 12.2025
Floor Supervisor
Vans Off The Wall
08.2022 - 12.2023
Service Porter Supervisor & Tire Technician
Groove Subaru
04.2022 - 08.2022
outdoor attractions Team Lead
Boondocks Food And Fun
03.2021 - 04.2022
High School Diploma -
Eaglecrest High School
Associate of Applied Science - Automotive Technology
Arapahoe Community College
Bachelor of Science - Business Management Marketing
BYU Idaho