Parker Derflinger
Alexandria,VA
Summary
Accomplished and dedicated professional with extensive experience in food and beverage management, customer service, team leadership, and facility operations. Skilled in overseeing day-to-day park operations, staff supervision, budgeting, maintenance, and ensuring adherence to health and safety standards. Proven ability to enhance customer satisfaction while maintaining a high-performing, efficient team in a fast-paced, seasonal environment.
Overview
7
7
years of professional experience
Work History
Food, Beverage & Retail Manager
NOVA Parks
Fairfax, VA
08.2021 - Current
- Plan, develop, coordinate, and execute operational management plans for Cameron Run Regional Park, Great Waves Waterpark, and Ice & Lights at Cameron Run, ensuring exceptional customer satisfaction.
- Supervise staff in food and beverage areas, admissions, mini golf, and batting cage areas while promoting high levels of work performance and morale.
- Inspect park facilities, equipment, and grounds for safety hazards and ensure adherence to NOVA Parks standards.
- Apply company policies and standards to meet staffing, budgeting, property management, and service needs of the park.
- Maintain effective relationships with vendors, law enforcement, and special user groups to ensure smooth operation and communication.
Concessions Manager
NOVA Parks
Fairfax, VA
05.2018 - 07.2021
- Hired, scheduled, and supervised seasonal concessions staff, ensuring smooth operations across all areas.
- Ensured food and cash handling in concessions areas complied with NOVA Parks standards and Alexandria City Health Department guidelines.
- Completed payroll for concessions attendants, cooks, and seasonal supervisors while maintaining efficient staffing levels.
- Managed the offloading and proper storage of food orders, ensuring compliance with health and safety standards.
- Provided exceptional customer service by assisting patrons and groups at the Mini Golf and Batting Cage areas of the facility.
- Supervised part-time staff, including managing payroll and scheduling for the Mini Golf and Batting Cage teams.
- Conducted facility maintenance, including repairs to batting cage pitching machines and general upkeep of the park.
- Managed daily cash reports, ensured proper money handling, and completed nightly deposits.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC05-2021
Skills
- Proficient in Microsoft Office (Excel, Word, Teams, PowerPoint)
- Strong problem-solving and analytical skills
- Tech-savvy with experience using NOVA Parks applications (Kronos, Halogen, ActiveNetwork, PN3, OpenGov, Wrike)
- Excellent team leadership and staff management capabilities
- Strong communication and interpersonal skills
- Facility maintenance and general upkeep (landscaping, trash removal, appliance repair, use of hand tools and power tools)
- Operating heavy equipment (John Deere Tractor, up to 60-foot lift)
- Availability to work a flexible schedule
Timeline
Food, Beverage & Retail Manager
NOVA Parks
08.2021 - Current
Concessions Manager
NOVA Parks
05.2018 - 07.2021
Bachelor of Science - Criminal Justice
East Carolina University
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