Parker Howard
La Porte,TX
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Chick-fil-A and A&P AUTO DETAILING. Excelled in team leadership and problem-solving, boosting sales through strategic decision-making and quality control. Demonstrates strong communication and conflict resolution skills, ensuring high standards of service and team cohesion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Chick-fil-A
Kemah, TX
04.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Owner
A&P AUTO DETAILING
La Porte, TX
03.2022 - 09.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Education
Diploma - General Studies
La Porte High School
La Porte, TX05.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Decision-making capabilities
- Strong verbal and written communication
- Team Supervision
- Conflict Resolution
- Goal Setting and Tracking
- Policy Enforcement
- Professional Appearance
- Quality control assurance
- Equipment Troubleshooting
- Interpersonal Relations
- Diplomatic and Fair
- Quality Inspections
- Policy and Procedure Enforcement
- Analytical Thinking
- Improvement plan knowledge
- Audit reporting
Certification
LAMCO&Associates-40 Hour Basic Radiation Safety Certificate
Timeline
Owner
A&P AUTO DETAILING
03.2022 - 09.2023
Shift Leader
Chick-fil-A
04.2021 - Current
Diploma - General Studies
La Porte High School