Parker Pitts
Summary
Reliable Senior Shift Leader with 4 years in sales and progressive leadership roles. Respected coach and leader that successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers and employees.
Overview
4
4
years of professional experience
Work History
Senior Shift Lead/Assistant Manager
7 Brew
Maumelle, AR
02.2025 - Current
- Supervised team operations, ensuring efficient workflow and adherence to company standards.
- Trained staff on machine operations, POS system use, and product preparation.
- Monitored inventory levels, coordinating supply orders to maintain stock availability.
- Promoted a positive work environment through transparent communication, active listening, and timely recognition of individual achievements.
- Created effective labor/schedule templates to ensure proper staffing during peak hours.
- Identified performance and process errors promptly, provided immediate coaching and corrective guidance to employees, and completed follow-up documentation when appropriate.
Shift Lead
7 Brew
Maumelle, AR
11.2024 - 02.2025
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Resolved customer inquiries and complaints, maintaining positive customer relations at all times.
- Completed store opening and closing procedures.
Brewista
7 Brew
Fort Smith, AR/Maumelle, AR
08.2023 - 11.2024
- Provided exceptional customer service, ensuring positive experiences and satisfaction.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Store Manager
Houndstooth Clothing Company
Fort Smith, AR
05.2022 - 08.2023
- Managed scheduling and staffing to maintain appropriate coverage during peak hours.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw daily operations, ensuring efficient workflow and optimal staff performance.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly to maximize profitability.
Education
Bachelor of Science - Organizational Leadership
University of Arkansas-Fort Smith
Fort Smith, ARSkills
- Inventory management
- Problem solving
- Employee coaching
- Quality assurance
- De-escalation
- Scheduling coordination
- Staff training and development
- Customer service
- Delegation
- POS system operation
Timeline
Senior Shift Lead/Assistant Manager
7 Brew
02.2025 - Current
Shift Lead
7 Brew
11.2024 - 02.2025
Brewista
7 Brew
08.2023 - 11.2024
Store Manager
Houndstooth Clothing Company
05.2022 - 08.2023
Bachelor of Science - Organizational Leadership
University of Arkansas-Fort Smith