Parker Timmerman
Seattle,WA
Summary
Accomplished Field Service Supervisor with a proven track record at DHL Express US, enhancing customer satisfaction and team performance through effective problem-solving and staff management. Skilled in safety planning and customer service management, I significantly improved operational efficiency and compliance with industry standards.
Overview
6
6
years of professional experience
Work History
Field Service Supervisor
DHL Express US
04.2022 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Facilitated communication between Couriers, office personnel, subcontractors, and customers.
- Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
- Checked safety practices and integrity of PPE.
Field Service Agent
DHL Express US
09.2019 - 04.2022
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Dockworker
DHL Express US
10.2018 - 09.2019
- Improved warehouse efficiency by organizing and maintaining a clean dock area.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
- Coordinated closely with supervisors to address any issues or concerns promptly, enabling swift resolution of problems as they arose.
Education
High School Diploma -
Kentwood High School
Covington, WA06.2018
Skills
- Safety meetings
- Customer Service Management
- Scheduling jobs
- Managing service operations
- Staff Management
- Tool and equipment maintenance
- Safety Planning
- Problem-Solving
Additional Information
Proficiency of American Sign Language
Timeline
Field Service Supervisor
DHL Express US
04.2022 - Current
Field Service Agent
DHL Express US
09.2019 - 04.2022
Dockworker
DHL Express US
10.2018 - 09.2019
High School Diploma -
Kentwood High School
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