Summary
Overview
Work History
Education
Skills
Timeline
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Parker Waits

Louisville,KY

Summary

"Dedicated professional with a strong passion for software development and video game industry. Proven expertise in lead prospecting, trend forecasting, and lead generation. Skilled in brand management, product development, and technology integration. Currently in school (Still working full time) to strengthen my knowledge in programming, API integration, and project management. Adept at driving product management initiatives to deliver innovative solutions. Very experienced in QA testing as well as product enhancements. Eager to contribute dynamic skills and enthusiasm to a forward-thinking team in the software and video game development space."

Overview

5
5
years of professional experience

Work History

Account Manager /Business Development Manager

Inxeption
11.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
  • Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
  • Delivered exceptional customer service through clear communication and empathy, resulting in increased client retention rates.
  • Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
  • Developed a comprehensive knowledge base of common software issues, facilitating quicker problem-solving for customers.

Senior Supply Chain Specialist

Inxeption
04.2021 - 11.2023
  • Optimized inventory levels by implementing demand forecasting and supplier management techniques..
  • Enhanced supply chain visibility by developing comprehensive tracking systems for all shipments.
  • Delivered high-quality products through rigorous testing and quality assurance processes, ensuring minimal bugs and issues upon release.
  • Improved product performance by conducting regular analysis of usage data and identifying areas for optimization.
  • Strengthened customer relationships by actively engaging in user feedback sessions and incorporating user needs into product roadmaps.

Account Executive - Logistics

Longship
07.2020 - 04.2021
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Managed functional areas of logistics.
  • Streamlined account management processes for increased efficiency and improved client retention rate.
  • Gained expert knowledge in the Full Truckload Industry.
  • TMS software experience
  • Logistics AP and AR experience.

Natural Gas Marketing Analyst

Nytis Exploration Company Inc.
02.2020 - 07.2020
  • Analyzed third-party data and investigated new growth opportunities.
  • Initiated market research studies and analyzed findings.
  • Conducted trend forecasting and analysis.
  • Developed profitable trading strategies by conducting thorough market analysis and identifying trends.
  • Managed a diverse portfolio of equities, fixed income, commodities, and derivatives to maximize returns while minimizing risk exposure.

Junior Broker

Bluegrass Energy
09.2018 - 02.2020
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information regarding investment opportunities.
  • Generated new leads for potential investors through diligent market research and analysis.
  • Collaborated with senior brokers to develop effective strategies for maximizing returns on client investments.

Education

Bachelor of Science - Computer Science

Liberty University
Lynchburg
05.2025

Skills

  • Lead Prospecting
  • Trend Forecasting
  • Lead Generation
  • Brand Management
  • Product Development
  • Technology Integration
  • Programming
  • Product Management

Timeline

Account Manager /Business Development Manager

Inxeption
11.2023 - Current

Senior Supply Chain Specialist

Inxeption
04.2021 - 11.2023

Account Executive - Logistics

Longship
07.2020 - 04.2021

Natural Gas Marketing Analyst

Nytis Exploration Company Inc.
02.2020 - 07.2020

Junior Broker

Bluegrass Energy
09.2018 - 02.2020

Bachelor of Science - Computer Science

Liberty University

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Parker Waits