Experienced Quality Compliance Manager with a background in ensuring compliance with regulatory standards and improving organizational processes. Strengths include knowledge of quality control procedures, risk management expertise, and the ability to develop effective compliance programs. Previous work has involved implementing strategic compliance plans, leading cross-functional teams, and driving continuous improvement initiatives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Compliance Manager
Champion Homes
Troy, Michigan
04.2025 - Current
Conducted audits of plants across the United States to verify adherence to Champion quality procedures and quality manuals.
Ensured compliance with Champion's Ready-to-Ship requirements through rigorous evaluations.
Trained plant personnel on Champion quality and ready-to-ship standards for improved understanding.
Compiled reports detailing findings and observations from audits for management review.
Communicated audit results to plant and corporate management to facilitate improvements.
U.S. Department of Homeland Security, FEMA, Logistics Management Directorate, Logistics Operations Division, Support Services Branch
Washington, USA
04.2018 - Current
Acted as the Contracting Officer Representative (COR) for multiple government contracts, maintaining compliance and oversight.
Ensured that the contractor meets the terms of the contract
Defined comprehensive contract requirements to align with project goals and stakeholder needs.
Functioned as Subject Matter Expert (SME) for FEMA, advising on the manufacturing and installation processes of manufactured homes.
Collaborated on design development of FEMA NextGen manufactured homes and other temporary transportable housing options to meet operational objectives.
Developed and taught training programs for FEMA personnel and contractors regarding FEMA’s temporary, transportable housing requirements
Evaluated programs and equipment for future use by FEMA
Facilitated resources and assistance for team members and programs to enhance project outcomes.
Professional Santa
Self-Employed
01.2018 - Current
Engaged with special needs children and adults to foster inclusivity and learning.
Facilitated community activities fostering peace and joy for children and adults.
Engaged in public and private events to strengthen community connections.
Coordinated with professional photographers to create memorable photo sessions.
Supported various schools, civic organizations, churches, and nonprofits through volunteer efforts.
U.S. Department of Homeland Security, Federal Emergency Management Agency (FEMA)
Washington, USA
09.2024 - 04.2025
Researched manufacturing capabilities of supply chain and analyzed data to support U.S. Department of Homeland Security and FEMA in achieving industrial base assessment goals.
Planned and organized team study work of industrial base to utilize Defense Production Act (DPA) for addressing supply chain deficiencies.
Work with FEMA Regions to help them understand the benefits of DPA-rated contracts.
Developed and conducted training programs for FEMA personnel and stakeholders on effective use of DPA.
Acted as Alternate Contracting Officer Representative on various contracts.
Assisted colleagues and programs to enhance operational efficiency.
Project Manager, FEMA Team
Institute for Building Technology and Safety (IBTS)
Ashburn, USA
09.2017 - 04.2018
Oversaw daily operations of FEMA team, ensuring alignment with project objectives
Led team of 50-plus inspectors and administrative staff, fostering collaboration and efficiency
Coordinated efforts of FEMA inspectors with team staff to achieve project goals.
Developed and oversaw FEMA inspector training programs
Acted as SME/Technical Advisor in matters involving manufactured housing for FEMA
Embedded at FEMA headquarters representing IBTS in all matters related to the manufacture of manufactured homes
Maintained good relationships with the FEMA staff and the vendors manufacturing homes for FEMA
Field Operations Manager, HUD & FEMA Teams
Institute for Building Technology and Safety (IBTS)
Ashburn, USA
10.2016 - 09.2017
Supervised over 50 inspectors who inspected manufactured housing plants on behalf of HUD and FEMA to confirm that plants' quality assurance programs were functioning.
Designed and managed training programs for FEMA and HUD inspectors to enhance inspection quality
Analyzed inspection reports and documents to ensure compliance with HUD and FEMA standards
Coordinated inspector assignments to plants and created inspection schedules to ensure timely evaluations
Approved travel expenses of inspectors
Project Manager/Estimator
TuffWrap Installations
Harleysville, USA
05.2016 - 09.2016
Supervised crews to ensure timely project completion within budget constraints, contributing to overall project success
Conducted site visits in southern states to develop accurate estimates and scopes for debris containment systems, enhancing protection for commercial buildings during renovations
Cultivated client relationships to ensure project deliverables aligned with expectations and requirements
Project Manager
High-Performance Building Solutions
Durham, USA
02.2015 - 05.2016
Facilitated Performance Assessments of manufactured and modular homes throughout the United States concerning structural, moisture management, indoor air quality, mechanical systems, foundation, ventilation, and material durability
Developed detailed repair specifications addressing identified issues to ensure effective resolutions and enhance building performance
Conducted performance field tests, forensic investigations, and energy efficiency assessments for commercial, multi-family, and single-family residential buildings to identify issues and recommend solutions
Generated comprehensive assessment reports for manufactured housing plants and corporate offices outlining problems identified during home inspections, facilitating informed decision-making
Project Manager, Community Development Specialist
The Wooten Company
Raleigh, USA
07.2012 - 01.2015
Managed the rehabilitation of homes and construction of new homes
Developed scopes of work, budgets, and managed project bidding, construction, and contractor payments
Managed grants supporting low-income families in home rehabilitation and construction projects
Worked with city and county agencies identifying homes to be repaired or replaced
Advocated for homeowner rights in housing rehabilitation efforts.
Supervised multiple contractors
Project Manager
Southern Energy Management
Morrisville, USA
05.2011 - 05.2012
Managed multiple projects involving the retrofitting of homes and commercial structures to make them more energy-efficient and cost-effective
Conducted in-field building performance and diagnostic inspections of single-family, multi-family, and commercial structures. Documented findings
Conducted air leakage testing for residential and commercial buildings, adhering to US Army Corps of Engineers blower door fan testing specifications
Inspected homes and structures, addressing concerns of homeowners and managing litigation processes
Reported findings and collaborated with manufacturers to develop resolutions leading to positive outcomes
Acted as a consultant to multiple manufactured housing companies
Became well-versed in Energy Star, BPI, and other energy conservation programs
Field Operations Manager
Champion Home Builders, Inc.
Troy, USA
11.2001 - 04.2010
Acted as corporate and plant representative for depositions, arbitrations, trials, and mediations.
Inspected homes involved in litigation and complaints, producing detailed reports and assessing claims.
Collaborated with management and attorneys to assess claims and establish settlement values.
Managed legal claims for Champion Home Builders, Inc. plants in southeastern United States as part of a team.
Education
Bachelor of Business Administration - Production and Operations Management
Georgia Southern University
Statesboro, GA
Skills
Contract management
Project coordination
Risk management
Compliance oversight
Data analysis
Stakeholder engagement
Training coordination
Manufactured Housing Positions
Champion Home Builders, 4/25 to Present, Quality Compliance Manager
FEMA, 4/18 to 4/26, Project Analyst, Subject Matter Expert, COR
IBTS, 10/16 - 4/18, Project Manager, Field Operations Manager
High Performance Building Solutions 2/15 to 5/16, Subject Matter Expert, Project Manager, Consultant
The Wooten Company, 7/12 to 1/15, Project Manager, Community Development Specialist
Southern Energy Management, 5/11 to 5/12, Subject Matter Expert, Consultant
Champion Home Builders, 11/01 to 04/10, Field Operations Manager
Pioneer Housing Systems, 01/97 to 11/01, Director of Service, Field Operations Manager
State of Georgia, Office of the Commissioner of Insurance, 05/94 to 04/96, Fire Safety Compliance Officer, Fire Marshal, IPIA, SAA
Fleetwood Enterprises, 09/92 to01/94, Production Supervisor, Quality Assurance Inspector
Certification
Federal Acquisition Certification Contracting Officer’s Representative (FAC-COR), Level III
Awards
Department of Homeland Security Innovation Award, 2022
FEMA Administrators Award for Equity in Emergency Management, 2022
Assistant Manager – Finance Unit Quality, Risk, and Compliance at Saudi Telecom Company (STC)Assistant Manager – Finance Unit Quality, Risk, and Compliance at Saudi Telecom Company (STC)