PARLO CLARY
Palmetto,Ga.
Summary
Experienced, seasoned Transit Supervisor with a demonstrated history in the industry. Skilled in Operations Management, DOT Regulations, Customer Service, Transportation Planning, Dispatching both in the Office and IOC/BCC. I am Six Sigma Green Belt Certified and ready to enhance your department functions.
Overview
25
25
years of professional experience
Work History
Rail Frontline Supervisor
MARTA
Atlanta, GA
01.2022 - Current
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Identified issues in efficiency and suggested help with on-time dispatch of revenue trains which improvements, boosting efficiency.
- Enforced safety policies and procedures to decrease potential employee injuries, reducing injuries.
Bus Transportation Supervisor
MARTA
Atlanta, GA
01.2013 - 01.2022
- Conduct Monthly Safety Meetings
- Attended Monthly System Health Route Meetings
- Take lead on accident scene investigations
- Write accident reports
- OTP Business Case (, )
- Accident Route Analysis
- 30 years Non-Conventional Teaching setting (Adult), I functioned with great customer service and safety having an exceptional record with minimal accidents on my employee record upon my acceptance of the current management position held now.
Bus Transportation Supervisor
Marta
Atlanta,GA
08.2013 - 01.2022
- As a supervisor I investigate accidents, incidents which are safety sensitive and require a calm demeanor
- I am responsible for analyzing and evaluating complex safety problems, and, conducting studies on identified hazards and unsafe transportation system trends
- I report all findings to Bus Communications via radio and, also complete written reports on those findings along with pictures if required
- At times we are called upon to write reports on Buses, Mobility, and Non-revenue vehicles
- I currently work in our newly acquired area of South Side service
- I also have worked with our new Q-Bus quality system
- In this position, I function as a Point Supervisor and a Road Supervisor when needed with proficiency
- This position also requires excellent customer service to patrons both internally and externally
- Coordinated subordinate staff and developed effective transport routes and schedules to facilitate transportation of 8 different routes daily.
Acting Superintendent
Marta
Atlanta,GA
03.2017 - 11.2017
- As an Acting Superintendent I have worked with Legal and adjusted an operator's schedule for them to attend Marta Court
- Working in a Union environment to handle work rule violations and attendance concerns
- Apply the correct codes on the map card of personnel to ensure accuracy
- Use the Transit Master, Playback, and Tele driver functions to operate the office and manage staff
- Use the Heat customer service system to address customer service complaints in a timely manner
- Work on OTP committee to help solve route performance issues to address KPI goals
- I trained to manage a garage that have up to 500 operators
- Training in this position gives me a greater appreciation for the fuller process of Operations as a whole
- Supervised internal staff members on the proper processes, work instructions and procedures to facilitate consistent and seamless company operations in the field
- I used the CBA and Work Rules for Fixed Route and Mobility Operations to address Union personnel in the office daily
- I also help manage Non-Union personnel in the Dispatch Office concerning their perspective duties and responsibilities when necessary
- I worked with the MWD Bus aide program in conjunction with the case Manager in assisting injured Operators with restrictions to aide new Operators with the correct directions to reduce accidents until they reached a certain level of comfort.
Bus Operator
Marta
Atlanta,GA
04.1998 - 08.2013
Rail Operator
01.1999 - 01.2002
- I was certified with level 1 wayside clearance having the ability to perform duties as calling track alignment, working in the different Rail Yards, the Main Line and adhering to the restrictions that is put in place on a daily basis with 3 years of experience.
Education
ECornell -Online Professional Development Certificate in Project Leadership -
Master of Science - Occupational Health And Safety
Columbia Southern University
Orange Beach, AL05.2024
BBA - BUSINESS ADMINISTRATION
Shorter University
Rome, GA12.
External Leadership Development Program | Marta Professional Development MAX Multiple AGENCY EXCHANGE PROGRAM: in Best Practices in Transit - undefined
PROJECT LEADERSHIP DEVELOPMENT CERTIFICATE CORNELL UNIVERSITY
08.2013
MANAGEMENT AND STRATEGY INSTITUTE GREEN BELT SIX SIGMA (SSGBC) CERTIFICATION # 10644775 (2016 - undefined
12.2010
Skills
- Great Communicator
- Great Writing Skills
- Excellent Customer service
- Transit Industry Knowledge
- Team Player
- Experience in Cross-Departmental Engagement
- Transit Master Experience
- OTP Experience
- Route Planner (Field)
- Quality Control Skills
- Handheld Radio Skills
- Over 20 years Safety Experience
- Contract Language
- Customer Complaint Experience (Heat System)
- Service Requests
- Resource Management
- Route Planning and Adjustment
Timeline
Rail Frontline Supervisor
MARTA
01.2022 - Current
Acting Superintendent
Marta
03.2017 - 11.2017
Bus Transportation Supervisor
Marta
08.2013 - 01.2022
Bus Transportation Supervisor
MARTA
01.2013 - 01.2022
Rail Operator
01.1999 - 01.2002
Bus Operator
Marta
04.1998 - 08.2013
ECornell -Online Professional Development Certificate in Project Leadership -
Master of Science - Occupational Health And Safety
Columbia Southern University
BBA - BUSINESS ADMINISTRATION
Shorter University
External Leadership Development Program | Marta Professional Development MAX Multiple AGENCY EXCHANGE PROGRAM: in Best Practices in Transit - undefined
PROJECT LEADERSHIP DEVELOPMENT CERTIFICATE CORNELL UNIVERSITY