Summary
Overview
Work History
Education
Skills
References
Languages
Hands On Training
Timeline
Generic

Parminder Basrai

Summary

Transport and Logistics Manager with extensive experience at RKB Transportation LLC, recognized for operational excellence and effective stakeholder engagement. Proficient in data analytics and cost analysis, driving continuous improvement initiatives that enhance service quality and operational efficiency. Strong relationship-building skills facilitate the delivery of critical insights for strategic decision-making.

Overview

24
24
years of professional experience

Work History

Transport/Logistics Manager

RKB TRANSPORTATION LLC
09.2010 - Current
  • Provide Leadership oversight for transportation operations to ensure high level of service, production and quality metrics are achieved on a daily basis
  • Plan staffing to ensure adequate coverage, especially dealing with unforeseen circumstances
  • Execute daily reporting mechanisms that provide critical data points to business trends and overall operational performance to help with decision-making
  • Responsible for training, recruiting, counseling, coaching, disciplinary action and writing reviews
  • Process and approve payroll, time off requests and exceptions on a weekly basis
  • Communicate effectively with front line regarding change in procedures, initiatives and program rollouts
  • Operational Excellence, Standards & Compliance-prepare and track progress of routes daily. ensures routing technology is used and routes are executed as designed
  • Manages scanning platform to include proper usage, route id configurations, exception code usage and proper care of equipment
  • Accountable for variances to plan for all route performance, and continuous improvement
  • Work closely with outsourced vendors to maintain fleet in excellent condition, provide daily. weekly and monthly reporting
  • Develop and Coordinator with various workgroups in the area to make sure proper policy and procedure as it relates to Transportation and Maintenance are followed
  • Ensure safety & security procedures are adhered to as required by state law.

Customer Service Rep

Wachovia Bank
08.2006 - 06.2009
  • Company Overview: New Jersey
  • Provide exceptional service for clients and shareholders by managing and minimizing the bank's exposure to risk by ensuring compliance with regulatory activities and guidelines are followed on a regular basis
  • Ensure that clients are provided with the most appropriate financial advice through regular reviews along with provide advice based on latest products in the market
  • Work collaboratively with internal/external partners to maximize market opportunities, overall Banking Centre growth and profitability
  • Manage relationships with other areas of the Bank who provide support services to the Banking Centre to ensure easy, effective and efficient operations are followed
  • Improve overall client experience by role modeling for others on the team financial service advise and provide a high standard of customer service
  • Coach new employees, provide appropriate training along with ongoing support
  • Encourage employees to quickly resolve client complaints, and to escalate where necessary
  • New Jersey

Account Manager

Mercantile Electronics LLC
02.2005 - 07.2006
  • Company Overview: Rahway New Jersey
  • Manage weekly 'Cash Requirements' reports
  • Execute and close sales to meet monthly targets
  • Responsible for the monthly General Ledger closing
  • Prepare complete monthly financial statements
  • Manage monthly, quarterly, and annual reports, along with bank reconciliation
  • Completes special projects and ad hoc assignments as required
  • Support contract renewal negotiations
  • Review business results with clients and look for new opportunities for improvements
  • Track daily, weekly and monthly sales activity and performance measurements against assigned goals and expectations
  • Communicate latest market knowledge with peers and take additional training as required
  • Rahway New Jersey

Regional Account Manager

Gurpal Trucking Company
10.2003 - 10.2004
  • Company Overview: Linden New Jersey
  • Performed management duties such as overseeing payroll, schedule, and cash control.
  • Handled unforeseen customer complaints to provide recommendations along with handle sensitive & confidential information
  • Maintain accounting document files including daily work and accounts payables, along with bank reconciliations
  • Analyze monthly sales and expense reports and maintain tight inventory controls & procedures
  • Linden New Jersey

La Pizzeria Panzerotti
04.2001 - 05.2003
  • Company Overview: in Canada
  • Greet restaurant patrons and ensure that they are seated properly by coordinating service through restaurant hosts
  • Oversee the customers to ensure that they are being well taken care of by the restaurant staff
  • Oversee cleaning of the kitchen and make-certain that employees conform to food safety and general hygiene principles
  • Take complaints from customers and attempt to resolve them by prioritizing customer satisfaction
  • Arrange for purchase, maintenance and repair of restaurant equipment and furniture
  • Monitor cash flow and ensure that the cash register is appropriately balanced at the end of the day
  • In Canada

Education

Computer Information Systems -

Columbus University

Skills

  • Modeling and analytics
  • Cost analysis structures
  • Forecasting facilitation
  • Engagement with stakeholders
  • Development of action plans
  • Analysis of cost-benefits
  • Improvement processes
  • Data collection and analytics
  • Skills in presentation
  • Relationship networking and building
  • Critical information delivery for missions
  • Analysis of exceptions
  • Detail-oriented attention
  • Team collaboration

References

Available upon request

Languages

  • English
  • Punjabi
  • Hindi

Hands On Training

  • Introduction to Business Management
  • Introduction to Computer Information Systems
  • Programming concepts in Visual Basic
  • Accounting & Bookkeeping
  • Entrepreneurship and Project Management

Timeline

Transport/Logistics Manager

RKB TRANSPORTATION LLC
09.2010 - Current

Customer Service Rep

Wachovia Bank
08.2006 - 06.2009

Account Manager

Mercantile Electronics LLC
02.2005 - 07.2006

Regional Account Manager

Gurpal Trucking Company
10.2003 - 10.2004

La Pizzeria Panzerotti
04.2001 - 05.2003

Computer Information Systems -

Columbus University

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