Parminder Singh
Kent
Summary
Dynamic Commercial Insurance Producer with a proven track record at PCF Insurance Services, excelling in new business development and policy customization. Leveraged strong sales skills to boost revenue through strategic prospecting, while fostering client relationships and enhancing customer satisfaction through effective problem-solving and attention to detail.
Overview
7
7
years of professional experience
Work History
Commercial Insurance Producer
PCF Insurance Services of the West LLC
01.2021 - 04.2025
- Offered detailed information about products and binding coverage.
- Maintained up-to-date knowledge of market trends by participating in industry conferences and continuing education opportunities.
- Developed strong relationships with underwriters to facilitate smooth communication and efficient processing of policy applications.
- Collaborated with risk management experts to develop tailored loss control programs for clients across diverse industries.
- Reviewed, shopped and processed renewals.
- Expanded client base by developing and implementing targeted marketing strategies for commercial insurance products.
- Boosted company revenue with the successful acquisition of new business accounts through strategic prospecting efforts.
- Generated leads through networking events, trade shows, and referrals from satisfied customers, fueling consistent business growth.
Customer Service Representative
Key Insurance LLC
05.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Punjab Technical University
Punjab. India04-2010
Associate of Science - Electrical, Electronics And Communications Engineering
Punjab Technical College
Punjab, India07-2007
Skills
- Policy customization
- New business development
- Claims management
- Account retention
- Cross-selling
- Strong sales skills
- Coverage negotiation
- Policy analysis
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Commercial Insurance Producer
PCF Insurance Services of the West LLC
01.2021 - 04.2025
Customer Service Representative
Key Insurance LLC
05.2018 - 01.2021
Bachelor of Science - Electrical, Electronics And Communications Engineering
Punjab Technical University
Associate of Science - Electrical, Electronics And Communications Engineering
Punjab Technical College
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