PARRIS ALLEN
Best Management Group, FedEx Field
WASHINGTON
8
years of professional experience
Work History
STOCK ASSOCIATE
3 Years 7 Months- Handle inventory, load and unload, stocking shelves with inventory items such as food, paper goods, and beverages.
- Scanning items at checkout to record price changes or inventory adjustments.
- Make sure that store shelves are clean and neat by restocking them with new inventory as necessary.
- Receive deliveries of new products from suppliers or vendors, storing them in storage areas until needed, then displaying them for sale.
- Marking items with identifying codes, such as stock, price, or inventory control codes.
EVENT STAFF/SECURITY
6 Years 2 Months- Greet guests as they enter and leave the event.
- Check bags for prohibited items.
- Monitor metal detectors for alerts and take the next steps when needed.
- Enforce venue policies and procedures.
- Report suspicious activity and violations of venue policy.
- Secure locations and prohibit access to unauthorized individuals.
- Follow established code of conduct and safety procedures.
- Provide exceptional service to all patrons.
- Other duties as assigned.
HELP DESK APPRENTICE
6 Months- Assist customers with instructional support and product troubleshooting.
- Open service tickets for clients in Service Now, documenting user information and description of problems.
- Support customers with passwords and resets with Active Directory and account customization.
- Resolved help desk customer questions and fulfilled requests.
- Created new accounts, reset passwords, and configure access to servers and file management software for users.
- Test performance. Functionality and security of network systems. Individual workstations and peripheral devices.
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.
- Achieving computer system objectives through collecting relevant data, identifying, and evaluating options, and suggesting a course of action.
- Knowledge of operating systems 9 – 11.
- Use Microsoft 365, Microsoft Teams, & Microsoft Authenticator.
IT SUPPORT ASSISTANT
2 Months- Assisted with IT support-related issues.
- Worked with 11 IT technicians to troubleshoot work order tickets for customers.
- Multitask able to complete service requests in a timely manner.
Education
DIPLOMA
Skills
Problem resolutions
Customer Education
Critical thinking
Computer maintenance
Service ticket tracking
Technical troubleshooting
Report creation
Service desk support
Technical support
Customer support.
Timeline
STOCK ASSOCIATE
Costco Warehouse
03.2023 - CurrentRead More
HELP DESK APPRENTICE
United Planning Organization, Howard University IT Dept.
07.2022 - 01.2023Read More
EVENT STAFF/SECURITY
Best Management Group, FedEx Field
08.2020 - CurrentRead More
IT SUPPORT ASSISTANT
DC Armory National Guard
06.2018 - 08.2018Read More
High School
DIPLOMA
Read More