
Experienced in administrative assistance with a focus on technical troubleshooting, systems administration, and user support to ensure secure and efficient operations. Skilled in communication, critical thinking, and attention to detail to resolve incidents and administer platforms like SharePoint. Aiming to transition into IT support, with a focus on reducing downtime, enhancing security controls, and fostering cross-team collaboration. Retail experience adds value in customer service roles.
United States
English, Intermediate