Parrish Shea
Orlando
Summary
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
15
15
years of professional experience
Work History
Event Operations Senior Manager - Epic Universe
Universal Orlando Resort
09.2024 - Current
- Vigorously oversaw the development of the Event Operation and Equipment & Technology departments at Epic Universe as part of the pre-opening team, ensuring project milestones were met.
- Manages all day-to-day operations including park-wide equipment inventory and event operations supporting the generation of high revenue and profile events, internal events and productions.
- Concentrates on planning for the medium and long term while consistently seeking ways to lower event expenses, enhance return on investment, encourage teamwork, and reduce any issues that clients may encounter.
- Oversees a team consisting of 3 Managers, 11 Supervisors, 1 Coordinator and 65 hourly employees, ensuring clear communication of the department's vision and standards, providing access to development opportunities and enhance team productivity and morale.
- Oversaw a budget exceeding $500,000 for the purchase of equipment and resources needed throughout the park to maintain operational efficiency, guaranteeing a safe and enjoyable experience for both visitors and staff
Event Operations Manager
Universal Orlando Resort
06.2022 - 09.2024
- Managed logistics for large-scale events, productions, and internal events resulting in seamless execution and positive attendee feedback.
- Supervised a team of event staff and Exempt leaders, providing guidance and direction to ensure high levels of performance and customer satisfaction.
- Coordinated cross-functional team including Creative, Event Sales, Public Relation, Catering, Marketing, Operations, Production, Entertainment, Tech Services, Merchandise and Foods to ensure successful implementation of event strategies.
- Ensured adherence to established budget parameters and effectively manages change requests efficiently
- Performs assessments and deliver post-event reports to pinpoint successful aspects and areas for enhancement in daily operations and significant, high impact events.
Parking Manager
Universal Orlando Resort
07.2020 - 06.2022
- Passionately supported parking services through Universal Orlando Resorts for Toll Plaza, Parking Garage, Rideshare, and Valet operations.
- Developed Assistant Managers, Supervisors & Team Captains facilitating clear and concise business and strategic plans to improve the operation and provide personalized growth to establish well rounded leadership.
- Tactfully manages safety critical decision-making and sensitive information situations with accuracy and timeliness while fostering partnerships with colleagues.
- Supervised stretch responsibilities such as Department Management Schedule.
- Cultivated relationship with numerous partners such as VIP Tours, Event Management, Park Services, Finance and Security to meet shared goals and provide cooperation amongst divisions.
- Analyzed data to identify trends, optimize space usage, and improve overall efficiency in the parking facility.
Transportation Manager
Universal Orlando Resort
09.2019 - 07.2020
- Led transportation services including Resort Transit, Operations Center, Resort Buses, & BOH Shuttles operations reinforcing safety standards, operational efficiently and positive guest service
- Oversaw a fleet of 33 buses servicing 7 onsite hotels, 7 shuttles servicing Universal and Hard Rock Team Members, & 12 boats servicing 4 onsite hotels
- Worked with staff, and counterparts in other departments for project planning for opening of new hotels, drop off / pick up permanency plans, and marque and corporate events such as Grad Bash
- 2019 Excellence In Leadership Award for exceptional team leadership, event planning enhancements, & procedural improvements
Parking and Transportation Assistant Manager
Universal Orlando Resort
12.2015 - 09.2019
- Oversaw Valet, Toll Plaza, Parking Garage, Rentals, Bus Loop, Resort Buses & BOH Shuttle operations
- Directed event planning and execution including internal and external corporate events and marque events, including Mardi Gras, Halloween Horror Nights, Rock the Universe, & Grad Bash
- Cooperated with IT counterparts to enhance CVPS services to improve Valet experience
- Managed Supervisors & Scheduler to create, implement & evaluate policies & procedures to ensure improvements in Team Member satisfaction, quality & productivity
- Aided new project development including opening of Volcano Bay and Rideshare operation
Parking and Transportation Supervisor
Universal Orlando Resort
11.2014 - 12.2015
- Supported team of 180+ parking professional in processing transactions, sales process, and the directing & parking of Guest vehicles
- Provided staff resources necessary to provide Guests with a positive, safe & efficient parking experience
- Monitored OJT training classes, documents & created new resources such as welcome packets
- 2015 September TSAT in Action Award of Excellence recipient
Entrance Operations Supervisor
Universal Orlando Resort
06.2013 - 03.2014
- Coached & developed 140+ Team Members to ensure they successfully followed the Sales & Service based procedures, created memorable experiences, & achieved high financial profit
- Increased team morale by providing recognition, development opportunities, & encouraging a fun workplace
- Implemented new training program to increase engagement
Entrance Operation
Universal Orlando Resort
01.2010 - 01.2013
- Progressive career advancement from entry-level Vacation Planner, through Team Lead to Supervisor in a span of 3 years
Education
Bachelor's - Psychology
University of Central Florida
Orlando, FL03-2028
Bachelor's - Hospitality Management
Rosen College of Hospitality Management
01.2017
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Team Leadership
- Budget oversight
- Organizational improvement
Websites
Timeline
Event Operations Senior Manager - Epic Universe
Universal Orlando Resort
09.2024 - Current
Event Operations Manager
Universal Orlando Resort
06.2022 - 09.2024
Parking Manager
Universal Orlando Resort
07.2020 - 06.2022
Transportation Manager
Universal Orlando Resort
09.2019 - 07.2020
Parking and Transportation Assistant Manager
Universal Orlando Resort
12.2015 - 09.2019
Parking and Transportation Supervisor
Universal Orlando Resort
11.2014 - 12.2015
Entrance Operations Supervisor
Universal Orlando Resort
06.2013 - 03.2014
Entrance Operation
Universal Orlando Resort
01.2010 - 01.2013
Bachelor's - Psychology
University of Central Florida
Bachelor's - Hospitality Management
Rosen College of Hospitality Management
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