Parsais Mingo
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and sales at Walgreens through expert cash management and upselling strategies. Demonstrated leadership in tutoring coordination at Boys & Girls Club Chicago, significantly improving program effectiveness. Known for reliability, strong work ethic, and exceptional team collaboration. Achieved notable increases in tutor retention and customer loyalty.
Overview
2
2
year of professional experience
Work History
Customer Service Associate Cashier
Walgreens
Chicago, IL 1616 E 87th St
01.2024 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
Tutor Coordinator
Boys & Girls Club Chicago
Chicago, IL
04.2023 - 08.2023
- Enhanced tutoring program effectiveness by implementing comprehensive assessments and personalized learning plans.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Ensured compliance with all relevant regulations and policies pertaining to the provision of tutoring services, maintaining a safe and supportive learning environment for all participants.
- Improved tutor retention rates by providing ongoing professional development opportunities and recognizing outstanding contributions.
Education
Mathematics
Englewood Stem High School
Chicago, IL05.2023
Skills
- Strong Work Ethic
- Reliability and punctuality
- Team player mentality
- Upselling strategies
- Cash handling expertise
- Customer-focused mindset
- Patience and composure
- Professional Appearance
- Customer Service
- Customer Satisfaction
- Cash Management
- Refund handling
- Retail Merchandising
- Team Leadership
- Cleaning and sanitizing
- Time Management
- Honest and Dependable
- Problem-Solving
- Teamwork and Collaboration
- Inventory Management
Timeline
Customer Service Associate Cashier
Walgreens
01.2024 - 06.2024
Tutor Coordinator
Boys & Girls Club Chicago
04.2023 - 08.2023
Mathematics
Englewood Stem High School