Parshayla Johnson
Federal Way
Summary
Proven ability to enhance customer satisfaction through expert advice and effective teamwork. Skilled in garden design and problem-solving, consistently maintaining organized displays to drive sales and engagement.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
Certification
Work History
Garden Center Associate
Lowe’s
Lakewood, WA
2025 - 2025
- Assisted customers in selecting plants, providing expert advice on care and maintenance.
- Maintained cleanliness and organization of garden displays to enhance customer experience.
- Operated cash register, processing transactions accurately and efficiently.
- Stocked shelves with gardening supplies, ensuring product availability and proper labeling.
Clothing Sales Associate
Burlington
Federal Way, WA
2025 - 2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor and fitting rooms to ensure appealing environment.
- Operated cash register efficiently, processing transactions accurately and managing cash handling procedures.
- Collaborated with team members to restock merchandise and manage inventory levels effectively.
- Educated customers on promotions, loyalty programs, and return policies to drive engagement and satisfaction.
- Implemented visual merchandising strategies to highlight new arrivals and seasonal collections effectively.
- Trained new associates on store policies, customer service standards, and operational procedures for consistency.
Sales Associate
Amazon Fresh
Federal Way, WA
2022 - 2022
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organized displays for optimal visibility.
- Processed transactions efficiently, ensuring timely service and minimizing checkout wait times.
- Collaborated with team members to implement promotional strategies that increased customer engagement.
Barista
Starbucks
Federal Way, WA
2021 - 2021
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and brewing equipment efficiently during peak hours.
Apparel Associate
Fredmyers
Federal Way, WA
2021 - 2021
- Assisted customers in locating merchandise and answering inquiries.
- Maintained cleanliness and organization of sales floor and fitting rooms.
- Restocked shelves and ensured proper product displays for optimal visibility.
- Operated point-of-sale systems efficiently to process transactions accurately.
Gas Station Clerk
Tahoma Gas Station
Federal Way, WA
2019 - 2019
- Operated cash register efficiently, ensuring accurate transactions and balanced drawers.
- Assisted customers with inquiries about fuel options and convenience store products.
- Maintained cleanliness of station facilities, promoting a welcoming environment for patrons.
- Stocked shelves with merchandise, optimizing product placement for increased visibility.
Sales Associate
Party City
Lakewood, WA
2024 - 2025
- Assisted customers in selecting party supplies and decorations, enhancing overall shopping experience.
- Operated point-of-sale system efficiently to process transactions and handle customer inquiries.
- Maintained product displays and stock levels to ensure a visually appealing store environment.
- Collaborated with team members to achieve sales goals and improve customer service standards.
- Handled inventory management tasks, including receiving deliveries and organizing stockroom spaces.
- Provided knowledgeable support on product features, helping customers make informed purchasing decisions.
- Participated in promotional events, driving engagement and increasing store visibility in the community.
- Trained new associates on operational procedures and customer service expectations for seamless integration.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Courtesy Clerk
Safeway
Federal Way, WA
2020 - 2020
- Facilitated customer inquiries and product location to optimize shopping experience.
- Executed efficient grocery bagging operations while ensuring a tidy work environment and compliance with safety protocols.
- Managed merchandise stocking on shelves, ensuring optimal organization and product rotation.
- Led team collaboration to effectively manage inventory levels and ensure timely restocking throughout shifts.
Education
Associate of Applied Science - Social Services
Pierce College
Puyallup, WAHigh School Diploma -
Stadium High School
Tacoma, WANo Degree - Photography
Highline College
DesMoines, WASkills
Watering techniques
Soil knowledge
Garden design
Seasonal plant care
Selling plants to customers
Gardening products
Nursery maintenance
Plant watering
Floral arrangement
Teamwork
Problem-solving
Customer service
Time management
Attention to detail
Hand and power tools
Customer assistance
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Reliability
Team collaboration
Active listening
Organizational skills
Clear communication
Landscape maintenance
Adaptability and flexibility
Decision-making
Heavy lifting
Customer support
Relationship building
Flexible schedule
Team building
Self motivation
Interpersonal skills
Plant care and maintenance
Interpersonal communication
Landscaping
Accomplishments
-Deans list (Fall 2025)
-Phi Theta Kappa (Winter 2026)
Languages
Spanish
Elementary
Sign Language
Professional Working
Certification
- Student of the month (07/2023)
- Certificate of recognition academic student of the month (08/2023)
- OPAC - Keyboarding/Data Entry
- OPAC - Clerical Skills
- OPAC - Financial Record Keeping
- OPAC - Microsoft Office Testing
Hobbies
-Camping
-Listening to music
-Traveling
-Photography
-Cooking
-Baking
-Working out
-Interior Design
-Painting
Timeline
Garden Center Associate
Lowe’s
2025 - 2025
Clothing Sales Associate
Burlington
2025 - 2025
Sales Associate
Amazon Fresh
2022 - 2022
Barista
Starbucks
2021 - 2021
Apparel Associate
Fredmyers
2021 - 2021
Gas Station Clerk
Tahoma Gas Station
2019 - 2019
Sales Associate
Party City
2024 - 2025
Courtesy Clerk
Safeway
2020 - 2020
Associate of Applied Science - Social Services
Pierce College
High School Diploma -
Stadium High School
No Degree - Photography
Highline College