Parth Rana
Jersey City,NJ
Summary
To secure a challenging position within an organization, where I can leverage my educational background and relevant experiences to drive the growth and development of a business. I have demonstrated proficiency as an IT professional, with extensive expertise as a Senior IT Operations Analyst. I possess a strong work ethic and excel at multitasking. Additionally, I am adept at comprehending the requirements, goals, and limitations of clients, while providing and supporting technical solutions.
Overview
10
10
years of professional experience
Work History
SENIOR IT OPERATIONS ANALYST
The Port Authority of NY & NJ; IBM; KYNDRYL
04.2019 - 11.2023
- Managed server-based installation, updates, and policies for Intune MDM, overseeing 5,000+ devices.
- Provided account management, project support, and mobile tech assistance.
- Deployed apps via Endpoint Manager, Knox, and Hexnode for multiple clients.
- Collaborated with support tiers to enhance systems and ensure security.
- Handled macOS device enrollment with JAMF Pro for swift and secure deployment.
- Remotely managed macOS devices, resolving issues and updating configurations.
- Ensured robust security features, including remote wipe capabilities and encryption management.
- Maintained comprehensive inventory management for macOS devices on JAMF Pro.
- Evaluated and implemented new technologies to meet evolving industry needs.
- Enhanced systems with new features and infrastructure.
- Collaborated with senior management to develop and execute new processes for strategic initiatives.
- Diagnosed and resolved system and program faults.
- Managed an average of 10-15 service tickets daily, including incidents (VIP), requests, and tasks.
- Participated in IT update meetings, huddles, and training sessions.
- Managed AD user account authentication through the Azure interface.
- Installed, repaired, and troubleshooted computer hardware, peripherals, software, and patches.
- Utilized Microsoft SCCM remote tool to troubleshoot and assist users with various system issues.
IT OPERATIONS ANALYST
The Port Authority of NY & NJ; Pomeroy; IMB
01.2016 - 04.2019
- Established and maintained communication channels for patching coordination with IT System Managers.
- Vigilantly monitored configuration and ensured Windows server compliance.
- Oversaw the development and deployment of SCCM patch sets.
- Administered Microsoft ADUC (Active Directory Users and Computers) for tasks such as account creation, security group setup, and membership adjustments.
- Identified and analyzed problematic components, proposing business change recommendations based on key differentiators.
- Actively managed support queues to ensure swift handling of help cases, whether in person, over the phone, or via web channels.
- Prioritized actions to align with availability impact.
- Ensured timely updates and resolution of service issues.
- Maintained transparent communication throughout service issues and scheduled changes.
- Collaborated with the Vice President of Information Technology to enhance and uphold technical support operations and service standards.
- Gathered and assessed data from diverse sources to evaluate trends and overall performance of managed support operations.
IT ANALYST
The Port Authority of NY & NJ; Pomeroy
11.2013 - 01.2016
- Level 2 & 3 Phone and Desktop Support and PC & Laptop Imaging
- Hardware and software update / upgrades
- Configure, install and troubleshoot hardware/software effectively
- VPN and network support and install into end-user's computer
- Demonstrated excellent customer service skills through the ability to provide technical phone, remote and onsite support to end-user
- Coordinated with peers, managers, and director-level executives on daily basis
- Manager helpdesk software to log and document all technical problems
- Asset Management inventory Tracking - Receiving Deploying, Wiping and Monthly Reports
- Strong organizational skills and the ability to perform multiple high priority tasks directly related to our clients or internal staff
- Exemplified strong leadership, interpersonal communication, problem resolution and conflict management skills.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ03.2019
Skills
- Intune MDM
- IT Support & training
- Automation and scripting
- Process Improvement
- Samsung Knox MDM
- JAMF Pro MDM
- Monitoring and analysis
- Analysis & System Design
- Digital Data Communication
- Software Installation/Upgrade
- Hexnode MDM
- Office 365 Admin
- Customer Service
- Project management
- Software Development
- IT Resource Use
- Backup and recovery
- Applications Patch
- Work with Vendors
- IT Performance Reports
- Multitasking
- Data Analysis
Timeline
SENIOR IT OPERATIONS ANALYST
The Port Authority of NY & NJ; IBM; KYNDRYL
04.2019 - 11.2023
IT OPERATIONS ANALYST
The Port Authority of NY & NJ; Pomeroy; IMB
01.2016 - 04.2019
IT ANALYST
The Port Authority of NY & NJ; Pomeroy
11.2013 - 01.2016
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Similar Profiles
Juliana AmmiratiJuliana Ammirati
Landscape Architecture Intern at The Port Authority of NY & NJLandscape Architecture Intern at The Port Authority of NY & NJ
Jasmine SuarezJasmine Suarez
Supervisor Financial Analyst at The Port Authority of NY & NJSupervisor Financial Analyst at The Port Authority of NY & NJ
Jeffrey G. LopezJeffrey G. Lopez
Staff Auditor at The Port Authority of NY & NJStaff Auditor at The Port Authority of NY & NJ
Rena SinghRena Singh
Assistant Coach at University Academy Charter High SchoolAssistant Coach at University Academy Charter High School
Raheem KingRaheem King
Warehouse Assistant at PetroChoiceWarehouse Assistant at PetroChoice