Parthena Reisopoulos
South Boston,US
Summary
I am a dedicated team player and detail-oriented Medical Assistant with over 12 years of experience as well as a Clinical Analyst background for the last 2 years. I have a strong understanding and commitment in healthcare operations and patient care. Possessing hands-on experience in clinical settings, effectively supporting healthcare professionals while managing administrative tasks. Proficient in data analysis, utilizing analytical skills to drive improvements in clinical processes and enhance patient outcomes as well as troubleshooting for clinical staff using ServiceNow and Epic healthcare systems. I have strong communication and abilities combined with an understanding of medical terminology and healthcare regulations. Committed to leveraging both clinical and analytical expertise to contribute to efficient healthcare delivery and improve organizational performance.
Overview
11
11
years of professional experience
Work History
Clinical Business Analyst
Mass General Brigham
07.2023 - 02.2025
- Resolve EPIC incidents, improving system efficiency and user satisfaction.
- Communicate with users for timely ticket updates and improved service.
- Utilize ServiceNow for effective incident management and tracking.
- Streamline incident resolution, prioritizing critical issues
- Analyzed clinical information to identify and support decision-making processes.
- Provided Go-live support training other users on new systems to provide a proficient workflow
- Coordinated with IT departments to troubleshoot system issues in a timely manner, minimizing disruptions to clinical operations.
- Evaluated current processes to develop improvement plans.
Center Lead /Certified Medical Assistant
Mass General Brigham Urgent Care
08.2022 - 07.2023
- Coordinate urgent care operations, enhancing efficiency and patient satisfaction.
- Facilitate staff training, boosting team performance and morale.
- Manage clinic supplies, optimizing inventory and reducing waste.
- Deliver patient care, including vital signs and vaccine administration.
- Provide performance feedback, aiding in staff development and compliance.
- Supervise daily operations, ensuring compliance with healthcare regulations and quality standards.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
Customer Service Rep
Winchester Hospital
01.2022 - 01.2023
- Managed multi-line phone system, coordinating emergency communications with precision.
- Handled emergency room calls, ensuring timely and effective communication.
- Executed critical code alerts, enhancing hospital response efficiency.
- Paged on-call doctors
- Served as communication liaison, supporting hospital operations and patient safety.
- Facilitated seamless hospital operations by managing incoming communications, supporting emergency response through timely code announcements, and connecting patients with appropriate medical staff.
- Collaborated with medical staff to ensure accurate patient information delivery.
Certified Medical Assistant
North Shore Physicians Group
06.2019 - 08.2022
- Managed patient care via EPIC, ensuring efficient test result communication and clinical procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted vital signs monitoring, phlebotomy, and EKGs while managing EPIC records ensuring accurate patient data documentation.
- Administered medications and injections per physician orders
- Maintained and provided an efficient workflow
Medical Assistant
Family doctors, LLC
04.2015 - 05.2019
- Assisted in patient examinations, ensuring accurate documentation of vital signs and medical histories.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Executed phlebotomy and EKGs, enhancing diagnostic reliability.
- Compiled patient histories, contributing to comprehensive treatment plans.
- Conducted vision and hearing tests, supporting preventive health initiatives.
Medical Assistant
Hallmark health/ Joslin Diabetes center
04.2014 - 04.2015
- Managed lab draw processing, enhancing clinical workflow efficiency.
- Tested glucose levels, ensuring accurate patient data.
- Collaborated with healthcare providers to develop tailored patient care plans based on individual needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Education
Medical Assistant -
Lincoln Technical Institute
Somerville, MA01.2014
Diploma - undefined
Medford High School
Medford, MA06.2013
Skills
- ServiceNow User
- Phlebotomy
- EKG
- Patient Care
- Medical Assistance
- Vital Signs
- POCT (Expert)
- Epic systems
- Customer Service
- Staff training
- Supply Management
- Clinical Documentation
- Healthcare Compliance
- Team Collaboration
- Problem Solving
- Time Management
- Healthcare IT
- Clinical terminology
- Problem-solving
- Time management
- Clear communication
- Team collaboration
- Multitasking and organization
- Strategic thinking
Timeline
Clinical Business Analyst
Mass General Brigham
07.2023 - 02.2025
Center Lead /Certified Medical Assistant
Mass General Brigham Urgent Care
08.2022 - 07.2023
Customer Service Rep
Winchester Hospital
01.2022 - 01.2023
Certified Medical Assistant
North Shore Physicians Group
06.2019 - 08.2022
Medical Assistant
Family doctors, LLC
04.2015 - 05.2019
Medical Assistant
Hallmark health/ Joslin Diabetes center
04.2014 - 04.2015
Diploma - undefined
Medford High School
Medical Assistant -
Lincoln Technical Institute
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