Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia McCargo

South Boston,VA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Office Manager

Roxboro Healthcare and Rehabilitation Center
Roxboro, NC
10.2023 - Current
  • Processed invoices, purchase orders and other related paperwork required for business operations.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ordered supplies when necessary to keep the office running smoothly.
  • Developed strategies for improving administrative processes.

Unit Secretary/Certified Nursing Assistant

South Boston Health and Rehab
South Boston, VA
08.2018 - 08.2023
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.

Benefits Specialist II

Halifax County Department of Social Services
Halifax, VA
09.2017 - 03.2023
  • Researching, designing, and updating benefits plans
  • Educating and assisting clients on their benefits options and issues.
  • Complying with federal and state laws that governs benefits.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Developed and maintained benefits policies and procedures manuals.

Education

Certification - Information Technology Academy

Danville Community College
Danville, VA
09-2019

Associate of Science - Human Services

Southside Virginia Community College
Alberta, VA
05-2006

Skills

  • Financial Administration
  • Administrative Support
  • Office Management
  • Records Management
  • Account Reconciliation
  • Deadline Management
  • Electronic medical records (EMR) systems
  • Expense Tracking
  • Credit and collections
  • Operations Management

Certification

  • Public Notary for state of Virginia
  • Certified Nursing Assistant in Virginia and North Carolina
  • Certified Medication Aide in North Carolina
  • CPR

Timeline

Business Office Manager

Roxboro Healthcare and Rehabilitation Center
10.2023 - Current

Unit Secretary/Certified Nursing Assistant

South Boston Health and Rehab
08.2018 - 08.2023

Benefits Specialist II

Halifax County Department of Social Services
09.2017 - 03.2023

Certification - Information Technology Academy

Danville Community College

Associate of Science - Human Services

Southside Virginia Community College

Similar Profiles

CREATE PROFILE
Sophia McCargo