Parthenia Holt
Rochester,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DSP
CDS Monarch
03.2020 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Checked mail, shopped for groceries and handled bill payments.
Janitorial Cleaner
Strong Memorial Hospital
01.2020 - 04.2021
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Notified superiors of damaged fixtures, dispensers and furniture or building issues.
PCA
Venture Forthe
01.2015 - 12.2019
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted patients with daily living activities, promoting independence and wellbeing.
Cashier Team Leader
Sams Club
01.2009 - 07.2014
- Met high productivity standards in processing payments for customers.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
PCA
Always Compassionate
02.2007 - 09.2008
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Education
Phlebotomy - Blood Drawing
Phlebotomy Training Specialist
Rochester, NY11.2025
Sterile Processing - Processing
Rochester Educational Occupation Center
Rochester, NY05.2025
Associate of Science - Dental Assisting
Bosce
Rochester, NY04.2022
High School Diploma -
Oaces
Hart Street03.2021
Skills
- Complaint resolution
- Report
- Creative problem solving
- Money handling abilities
- Customer service and communication skills
- Customer Service Recovery
- Excellent customer service
- Effective customer service
Certification
- PCA- Personal Care Aid
- CMT - Certified Medication Technician
- Certified security guard, Allied universal - 2021
- SPT- Sterile processing
- Phlebotomy
Languages
Spanish
Limited Working
Timeline
DSP
CDS Monarch
03.2020 - Current
Janitorial Cleaner
Strong Memorial Hospital
01.2020 - 04.2021
PCA
Venture Forthe
01.2015 - 12.2019
Cashier Team Leader
Sams Club
01.2009 - 07.2014
PCA
Always Compassionate
02.2007 - 09.2008
- PCA- Personal Care Aid
- CMT - Certified Medication Technician
- Certified security guard, Allied universal - 2021
- SPT- Sterile processing
- Phlebotomy
Phlebotomy - Blood Drawing
Phlebotomy Training Specialist
Sterile Processing - Processing
Rochester Educational Occupation Center
Associate of Science - Dental Assisting
Bosce
High School Diploma -
Oaces
Similar Profiles
Carly ThomasCarly Thomas
DSP at CDS MonarchDSP at CDS Monarch
Joshua EtienneJoshua Etienne
Direct Support Professional at CDS MonarchDirect Support Professional at CDS Monarch
Cliff MarreroCliff Marrero
Food Demonstrator at CDS MonarchFood Demonstrator at CDS Monarch