Sai Menon
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Community Assistant
Hometown America
10.2021 - Current
- Prepared and processed applications, initial payments and security documentation for new residents.
- Built relationships with residents, families and community.
- Accepted and processed payments for space rents and special fees.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Developed and implemented unique and engaging activities for residents.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
Director of Communications
Engineering Council, Wichita State University
01.2016 - 01.2018
- Managed communications with the faculty and students of school of Engineering.
- Managed social media on all platforms for the Engineering Council.
- Met with the dean of Engineering to update him after every meeting with students and conveyed their concerns.
- Planned and organized events for school of Engineering.
- Organized fundraisers for School of Engineering.
- Represented The School Of Engineering and the Engineering Council at multiple conferences and public events.
Engineering Council Liaison
Society Of Women Engineers
06.2015 - 12.2017
- Communicated student ideas and requests to Engineering council officers during monthly meetings.
- Worked as a liaison between the Society of Women Engineers and the Engineering Council.
- Reported council plans and results to he student body.
- Volunteered for school and council sponsored events.
- Represented Society of Women Engineers at various conferences nationally.
Student Assistant
Wichita State University College Of Admissions
03.2014 - 11.2015
- Delivered clerical support for the admission representatives.
- Communicated effectively with the faculty and admissions representatives and worked with them to improve the environment for students.
- Welcomed incoming students, answered questions and concerns of prospective students.
- Helped with administrative support by managing incoming calls, coordinating files, sorting and sending out mail.
- Prepared reports and maintained administrative supported for Office of admissions.
- Arranged and helped with planning events for office of admissions and prepared welcome packages for incoming students.
Transition Mentor
Wichita State University Office Of Diversity
01.2015 - 10.2015
- Provided guidance and helped students cope with challenges as an incoming student.
- Planned activities to engage and help students transition to college life.
- Planned and organized events for the office of diversity.
Personal Assistant
Quick Service Enterprise
12.2011 - 01.2013
- Responded to emails and other correspondence to facilitate communication and enhance business process.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
No Degree - Business Administration And Management
De Anza College
Cupertino, CA12.2024
Bachelor of Science - Biomedical Engineering
Wichita State University
Wichita, Kansas12.2022
Skills
- Communication planning
- Team leadership
- Public relations
- Excellent customer service
- Event coordination
- Strategic Planning
- Excellent written and verbal communication
- Administrative Support
- Community Relations
- Business Correspondence
- Customer Experience
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Full Professional
Tamil
Limited Working
Timeline
Community Assistant
Hometown America
10.2021 - Current
Director of Communications
Engineering Council, Wichita State University
01.2016 - 01.2018
Engineering Council Liaison
Society Of Women Engineers
06.2015 - 12.2017
Transition Mentor
Wichita State University Office Of Diversity
01.2015 - 10.2015
Student Assistant
Wichita State University College Of Admissions
03.2014 - 11.2015
Personal Assistant
Quick Service Enterprise
12.2011 - 01.2013
No Degree - Business Administration And Management
De Anza College
Bachelor of Science - Biomedical Engineering
Wichita State University
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